News : Textron Aviation Unveils Aircraft Support Call Center
Wichita, KS, USA, Jan 26, 2016 -- Textron Aviation said Tuesday it has set up a dedicated call center in Wichita for Beechcraft, Citation and Hawker customers needing emergency maintenance on their airplanes.
The 1Call aircraft support team was established to provide expedited assistance in AOG, or aircraft on ground, situations, the company said.
"Customers calling this dedicated line will be able to receive prioritized technical support, order expedited parts, have alternative lift quickly dispatched, or even schedule a mobile service unit," Brad Thress, Textron Aviation senior vice president of customer service, said in a news release.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
The team is housed in the company’s Wichita Service Center, a spokeswoman said.
The spokeswoman didn’t have an exact count of how many employees the team comprises.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Be Creative With Wallboards
Published: Wednesday, January 27, 2016
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...