Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Texts to Helpline Overtake Phone Calls
Wellington, New Zealand, July 7, 2015 -- Young people are texting for help more than phoning, a counselling helpline says.
Youthline was contacted by young people seeking support more than 80,000 times last year and 91 percent were via text message.
Chief executive Stephen Bell said says the biggest barrier to asking for help was embarrassment and sending a text to the Youthline service had made it a lot easier for young people to reach out.
The top five issues were alcohol, drugs, bullying, peer pressure and self-esteem, Mr Bell said. The service's support teams were also learning more about working with gay and transgender young people.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Tools, Providers, Culture
Youthline is a New Zealand Telephone counseling Helpline run by youth, for youth.
Published: Wednesday, July 8, 2015