#contactcenterworld
Bangkok, Thailand, June 1, 2015 -- Thailand’s often-troubled telecoms regulator, which has been forced by the military government to delay the 4G auction multiple times, has developed a call-centre app to streamline consumer complaints.

The app is offered for Android and iOS devices and will enable consumers to make enquiries and file complaints, and include evidence such as photos, video clips and location tagging, the Bangkok Post reported. The National Broadcasting and Telecommunications Commission (NBTC) said all complaints will be transferred to its traditional call-centre staff.

NBTC vice secretary-general Thanapant Raicharoen said the app would force operators to improve their services since consumers now will be able to produce clear evidence to support claims, the Post said.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.mobileworldlive.com