#contactcenterworld, @id_rnd
Paris La Defense, France, July 7, 2021 -- Thales announces a new voice biometric solution which is part of Thales Trusted Digital Identity Service Platform for onboarding and authentication. It meets the growing demand from mobile operator call centres to fight identity fraud whilst providing a seamless customer experience. Delivered in partnership with ID R&D, a provider in voice biometrics, this new capability further strengthens the Thales Trusted Digital Identity Platform, which already incorporates identity document verification and advanced biometrics such as facial and fingerprint recognition.
Call centre operators are asked to verify the identity of callers in order to detect identity fraud attempts. As well as proving ineffective, current processes using Knowledge Based Authentication (KBA) create frustrating delays for legitimate subscribers, compromising the customer experience.
In contrast, Thales’ automated voice matching solution is completely transparent and unobtrusive for callers and requires no input or training on the part of call centre staff. It allows to detect fraudsters trying to impersonate customers. Thales partners with ID R&D for this voice matching solution. Callers’ voices are compared rapidly with stored voiceprints of known fraudsters and individuals associated with suspicious call patterns.
"ID R&D provides a new generation of voice biometrics that enables superior security and better user experiences. Partnering with Thales to detect and avoid fraud without imposing friction on customers and without giving any clues to fraudsters is exciting," said Alexey Khitrov, CEO at ID R&D. "With this solution, we offer mobile operators a strong case for deploying voice biometrics to stop fraud during new subscriber enrolment and subsequently strengthen ongoing authentication."
"Fraudsters are now targeting more and more remote channels like call centers to impersonate legitimate customers," said Guillaume Lafaix, VP Mobile Connectivity Solutions at Thales. "But the unique characteristics of the voice therefore represent a powerful asset to fight those types of fraud. Captured effortlessly at enrolment, voice biometrics also establish a pathway for enhancing the long-term customer experience."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Thales:
Thales Contact Solutions, formerly Racal Recorders, is a market developer and distributor of customer facing technology. A division of Thales, the newly re-organised International Technology Group formerly known as Thomson CSF, Thales Contact Solutions offers contact management and voice recording solutions to the call centre, public safety and wholesale trading markets, with a growth strategy focused on a continued concentration on these three core markets
About ID R&D:
ID R&D is an award-winning provider of multimodal biometric security solutions. Based in New York, NY, ID R&D combines science-driven technological capabilities with leading research and development to deliver seamless authentication experiences. ID R&D’s solutions are available for easy integration with mobile, web, and IoT applications, as well as in smart speakers, set-top boxes, and other IoT devices. Learn more about ID R&D’s voice and face biometrics, voice and face biometric anti-spoofing, multimodal biometrics, and audio event detection 
Published: Thursday, July 8, 2021
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