News : Thames Water Selects Eckoh to Secure Phone Payments
#contactcenterworld, @eckoh, @thameswater
London, UK, May 3, 2016 -- Eckoh has been awarded a contract to provide a range of hosted secure payment services to Thames Water.
Thames Water is a water and wastewater services provider in the UK, supplying water to customers across London and the Thames Valley. They also remove and treat more than four billion litres of sewage for customers. Eckoh was selected through a formal tender process and the contract is due to commence in the first quarter of the 2016/17 financial year.
The Eckoh payments solution comprises CallGuard and EckohPAY. CallGuard prevents payment card details from being seen or heard by contact centre agents when customers make payments over the phone, and stops any of the card data entering the IT environment of the organisation. Eckoh's PCI DSS level one compliant contact centre operation will also be used as an overflow facility for taking secure customer payments where necessary.
In addition customers will be able to make bill payments at any time over the phone using EckohPAY, Eckoh's fully automated service which will validate the caller against their unique customer number, capture card details and handle card authorisation and settlement. The service will speed up the payment process and improve efficiency and customer satisfaction.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
The implementing of this full solution underpins Thames Water's commitment to the security and privacy of their customers' personal information.
"We selected Eckoh because of their flexible approach, their excellent reputation within the utilities industry and their highest level of PCI DSS accreditation." said Stuart Ledger, Chief Financial Officer – Retail Service at Thames Water. "CallGuard and EckohPAY will ensure that we can efficiently service high demand, but most importantly give our customers the confidence that their payments are being handled in a secure manner, whether they are paying through telephone automation or through our advisors."
Nik Philpot, Chief Executive Officer of Eckoh, commented: "I'm very pleased to announce this significant new agreement with Thames Water, which is now our largest client within the water utilities sector. We look forward to developing a strong relationship with Thames over the coming years."
#contactcenterworld, @eckoh, @thameswater
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - A Nice Treat
More Editorial From Eckoh
Eckoh is a global provider of Secure Payment and Customer Engagement solutions via our Eckoh Experience Portal as well as Third Party Support. We’ve an international client base and offices in the UK and US. We're experts in transforming contact centre operations by delivering better customer experiences across every channel, boosting agent productivity, reducing operations costs and maximising payment security. We’ve over 20 years’ experience in contact centre technology solutions and organisations rely on us every second of every day. Eckoh has been a PCI DSS Level One Service Provider since 2010, processing over £1.5 billion of card payments annually.
About Thames Water:
Thames Water Utilities a water and sewerage company, serving almost 12 million customers. Each year, the company’s 24-hour customer service centre in Swindon, handles over 3.5 million calls. Having also been awarded Dwr Cymru’s (Welsh Water) customer service contract, Thames Water handles calls for 1.2 million customers across Wales.
Published: Thursday, May 5, 2016
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...
|Amazon Web Services|
Amazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these ser...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...
Eckoh is a global provider of Secure Payment and Customer Engagement solutions via our Eckoh Experience Portal as well as Third Party Support. We’ve an international client base and offices in the UK ...