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News : The 2024 Best in Europe, Middle East & Africa Announced

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The 2024 Best in Europe, Middle East & Africa Meet, Share Ideas and Identify the Best to Present at Global Contact Center Best Practices Conference Later This Year

Amsterdam, Netherlands– July – following 3 days of sharing best practices ideas and networking, Contact Center World hosted a gala dinner where the best in the Contact Center Industry in Europe, Middle East & Africa were recognized and rewarded with an opportunity to represent the industry at the best practices conference featuring the best from around the world in London in October.

The best practice conference only features contact center practitioners – no vendors are invited to sell any products. All speakers have undergone a thorough evaluation and are deemed to be among the best in the region and they are then invited to present in front of their peers and share best practices.

The NEXT GENERATION Contact Center & CX Best Practice conference brings in the best and brightest from all over Europe, Middle East & Africa and they each share tips and ideas that have helped their business achieve world-class performance.

The audience – delegates who are interested in learning from the best heard over 400 ideas covering all areas of running a contact center, artificial intelligence, customer experience, business strategies, employee engagement etc. The delegates are then asked to vote and the best are identified based on feedback from the audience.

Commenting on the conference:

Ian Taylor, Head of Customer Experience at Avoira (UK) added "Delighted to have attended this event, such a diverse range of highly professional contact centres, explaining their challenges and successes. Winning the award, made it even better! Great event, great night."

 

Danny Singer CEO at Noetica (UK) told us "As ever, a very enjoyable event in Amsterdam yesterday. A big thank you to you and your super-efficient and good-spirited team for a great evening"

 

Faraz Javed Awan, CX and Contact Centre Expert at Qatar Rail (Qatar) said "Thank you for hosting this amazing event and recognizing the work everyone is doing in the Contact Center domain."

 

Feyza Sahbaz Guzey at Turk Ekonomi Bankasi (Turkiye) added "It was an excellent awards ceremony. We thank you for your efforts and this wonderful organization"

 

Agueda Garcia Garcia, Marketing Manager Spanish Region at Intelcia (Spain) told us "I am writing to express our most sincere gratitude for the exceptional support we received before and during the recent event organized in Amsterdam. The dedication and professionalism demonstrated by your team were evident in every detail, making the experience incredibly enriching and memorable for all of us.

 

The recognition we received at the event is a great honor for our company. It fills us with pride and motivates us to continue striving in our daily work. This acknowledgment not only validates our efforts but also strengthens our relationship with such a prestigious association as yours.

 

Once again, we extend our heartfelt thanks for the support and cordiality extended to us. We are very pleased to have had the opportunity to participate and be recognized at an event of such mag"

 

Raj Wadhwani, President ContactCenterWorld.com added "There is a reason why so many refer to these awards as being like th Olympics - when you see and hear what all these amazing companies are doing from all around Europe, Middle East & Africa it takes your breath away. It’s mnot just company against company but country against country! The event was once again amazingly good and overall the feedback has been, again simply amazing. These are the elite in our industry - the best of the best who openly share their ideas and best practices even though they are competing for Gold. Its inspiring abd helps the industry thrive - if you missed it you missed a great opportunity to learn how to provide the best CX, EX etc!’’

 

Gold medal winners included:

 

Company Awards:

  • Altice Portugal (Portugal)

  • Aviation General Authority of Civil (Saudi Arabia)

  • Avoira (Spain)

  • CEZ ZS (Czech Republic)

  • iSON XPERIENCES & Multichoice (South Africa)

  • Ithra United (Saudi Arabia)

  • mBANK (Poland)

  • NCGR (Saudi Arabia

  • Pusula Customer Experience (Turkey)

  • Royal Commission of Yanbu (Saudi Arabia)

  • Smart Link (Saudi Arabia)

  • Teleperformance(Greece)

  • Turk Ekonomi Bankasi (Turkey

  • Vodafone Turkey (Turkey)

  • Xdroid (Spain)

  • YIMER (Turkey)

  • ZATCA (Zakat, Tax, and Customs Authority) (Saudi Arabia)

 

Individual Awards:

  • Awatif Al Dosari of Qatar Rail (Qatar)

  • Aymen Ismail of Smart (Germany)

  • Raju Shokeen of Multichoice South Africa (South Africa)

  • Shadon Moodley of Link Market Services (South Africa)

 

The above will also be joined by the best in the Americas and the best in Asia Pacific where the best from this region will be announced early in July.

Also, ContactCenterWorld certified around 40 professionals in Contact Center Best Practices (CCCBP) and these individuals can now proudly display CCCBP after their name! For more information, please contact our president, Raj Wadhwani, rajw@contactcenterworld.com

Contact center executives interested in learning best practices are encouraged to attend one of the best practice events hosted by ContactCenterWorld – go to www.ContactCenterWorld.com/global for more information. Select the London event 29-31 October 2024.


About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - Can You measure It?!

Read today's tip or listen to it on podcast.

Published: Monday, July 8, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide Omnichannel

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Alvaria

Noble Contact Center
Truly unified omnichannel operations. Your customers have growing expectations about how and when they want to interact with you. The noble contact centre suite helps you seamlessly communicate with your customers, no matter which channel(s) they prefer. Noble helps you optimise agent activity and improve the efficiency of customer interactions with our unified omnichannel solutions. Seamlessly manage communications over a variety of voice and non-voice channels including voice, email, sms text, web chat and social media. Simultaneously manage inbound and outbound communications without having to log in and out of programs. And combine all channels on a single platform to improve contact centre efficiency and profitability.

3.) 
Eckoh

Eckoh Experience Portal
Cloud-based portal that delivers Eckoh's complete Secure Payment and Customer Engagement solutions. Simply take the solutions you need today and add additional ones as you need them. All from one supplier.

4.) 
eGain Corporation

eGain Solve
Rated #1 by analysts and trusted by some of the biggest brands in the world, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. You can sell smarter, serve better, and know more.

5.) 
Hodusoft Pvt. Ltd.

Omnichannel Contact Center Software
"HoduCC" is a comprehensive and consolidated contact center software. It guarantees to provide the best call center software that suits best for all types of call centers. Being one of the top Voice over Internet Protocol (VoIP) solutions providers across the globe, HoduSoft ensures that this contact center software offers intelligence, security, and advanced features.

HoduCC has been designed in a way to make sure that user loyalty is built and the customers’ expectations are accomplished. Doesn’t matter what your business size is, HoduCC is most affordable Contact Center Software for small businesses as well.

HoduCC allows customer support teams to provide personal, productive phone...
(read more)

6.) 
Ivonesia Solusi Data

Sociomile
Elevate your service quality and experience a seamless and more personalized customer care solution to get a happier customer journey that transforms into loyalty.

7.) 
Vads

VADS Omnichannel Solutions
Omni Channel is a cross-channel business model and content strategy that companies use to improve their user experience. Omnichannel is an integrated way of thinking about people’s relationships with organisations. Rather than working in parallel, communication channels are designed to cooperate and build a coherent, evolving, cross-channel experience.

Omni Channel supersedes multichannel and includes channels such as physical locations, FAQ webpages, social media, live web chats, mobile applications and telephone communication Companies that use omnichannel contend that a customer values the ability to be in contact with a company through multiple avenues at the same time.


Benefits ...
(read more)

8.) 
Trust Business Partners LLP

Customer Interaction Automation
Delivering Ai -powered process automation and digital engagement tools. Onto existing technology stack as well as part of a total suite of offerings including Omnichannel contact centre. We work through partners who can add services and bespoke solutions.
 

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