#contactcenterworld, @8x8
Campbell, CA, USA, Jan 13, 2022 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform provider, announced ocV!BE Sports & Entertainment entities, including the National Hockey League’s Anaheim Ducks and Honda Center, an entertainment venue and sports venue in Southern California, deployed 8x8 XCaaS™ (eXperience Communications as a Service™) to help improve employee, partner, and customer experiences. In addition, ocV!BE will use 8x8’s video platform for post-game press conferences.
Working closely with technology partner Insight, ocV!BE Sports & Entertainment implemented 8x8 XCaaS, which includes fully integrated, cloud native contact center, voice, team chat, video meetings, and CPaaS embeddable APIs capabilities, to advance the organization’s digital transformation efforts as it moved away from legacy on-premises solutions. This allowed the distributed workforce to enhance fan engagement while improving employee efficiency, collaboration, and productivity.
"After an extensive evaluation of all the major players in the cloud communications space, we chose 8x8 XCaaS because it was far and away the best fit for us and allowed our employees to engage with colleagues and fans all from a single, integrated platform," said Jackie Slope, Vice President of Information Technology at ocV!BE. "8x8’s structured implementation strategy and experienced support team helped make the transition smoother and easier than we had anticipated. With 8x8, our team and our employees are enabled to work from anywhere, while enhancing employee communications and fan engagement."
"We are excited to use 8x8 for all aspects of our fan communications as well as internally, including the ability for our sales teams to analyze sentiment and speech in order to improve the customer experience for both our staff and fans," added Slope. "Additionally, 8x8’s simplified phone system administration allows anyone on our IT team to resolve problems and assist fans directly, delivering prompt and exceptional fan experiences. We’ve made a great choice with 8x8 and know that as we grow, 8x8 will scale alongside us"
"ocV!BE’s ability to embrace cloud communications and customer engagement in the predominantly in-person entertainment and venue industry has been incredible to witness," said Ken Berryman, Chief Sales Officer at 8x8, Inc. "We are thrilled to help them deliver a groundbreaking experience with their upcoming mixed-use community and live entertainment district, which includes the Anaheim Ducks NHL team and the Honda Center."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Friday, January 14, 2022
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