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News : Ambs Call Centre Honoured With Award of Excellence
Tampa, FL, USA, June 29, 2016 -- Ambs Call Center, a provider of live telephone answering service and call center services, has been honored with the 2016 ATSI Award of Excellence. This marks the 6th consecutive year they have earned the award. The Award is presented annually by the Association of TeleServices International (ATSI). ATSI is the call center industry’s Trade Association for call centers across North America and the United Kingdom.
The award of excellence is a secret shopper program for call centers. Independent ATSI judges evaluate telephone answering services and call centers over a six-month period. The scoring criteria includes courtesy, response time, accuracy and service to their clients. If the company scores 80% or better in all categories, they are presented with the coveted Award of Excellence. The program is now in its 26th year.
"The ATSI Award of Excellence is a bench marking program designed and proven to enhance customer service for the Call Center and Telephone Answering Service Industry across North America and throughout the world." says ATSI President, Jeff Zindel. "The ATSI award of Excellence Program ensures that consistent professional customer service levels are not only met but exceeded. Since the inception of this Awards Program, the level of customer service provided by member participants has improved significantly. I congratulate Ambs Call Center for their achievements."
Posted by Veronica Silva Cusi, news correspondent
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About Ambs Call Center:
About Ambs Call Center At Ambs Call Center, we work diligently around the clock 24/7/365 to help our clients succeed. Currently we process around 30,000 calls per day. Our web-enabled call center agents take important messages, assist in answering customer concerns, take orders, and answer questions about their clients’ products or services. This means that our clients’ customers can receive assistance, access information and, most importantly, make purchases at their own convenience. Our call center agents are highly trained professionals using sophisticated call center equipment to provide a variety of services and numerous methods of relaying a customer’s data. Our customers range from entrepreneurs, physicians, health systems and Fortune 500 companies throughout North America. With our specialized call center software, Ambs Call Center is able to provide you with a powerful tool for customer relationship management that can integrate into your existing solutions. This level of integration offers you real time data integration to increase efficiencies and reduce your costs. Company Focus Ambs Call Center focuses on providing
Published: Thursday, June 30, 2016