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News : The Arthritis Foundation Chooses Safeharbor Knowledge Solutions
Seattle, WA, Feb 10, 2014 -- Safeharbor Knowledge Solutions, an Enghouse Interactive company, was selected by The Arthritis Foundation, a national nonprofit organization supporting arthritis and related conditions, to provide knowledge base software and knowledge management services.
"Safeharbor is excited to enable The Arthritis Foundation streamline their knowledge management processes and call center performance," said Wade Pfeiffer, President of Safeharbor Knowledge Solutions. "Initially, The Arthritis Foundation intends to use Safeharbor’s knowledge base platform to share information between all employees as well as to support call center agents on all external interactions."
The Arthritis Foundation offers useful literature and advice from medical experts to help people with arthritis live a better life. In order to streamline its massive amounts of knowledge, to enhance the efficiency of its customer support agents, and to improve the overall performance of its call center, the foundation decided to transition to SmartSupport, Safeharbor’s knowledge base platform.
A knowledge base is an optimal tool for organizations working with large amounts of information. SmartSupport, simplifies the process of capturing, storing, and managing information. The intuitive and modern user interface coupled with powerful management tools makes it easy to work with large knowledge repositories.
The multi-faceted, intelligent search engine capability of SmartSupport will help call center agents research answers quickly and efficiently. Having the capability to find the right answers at the right time is extremely important to agents who rely on vast amounts of company knowledge to assist customers.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t Just Record Your Agents
About Safeharbor Knowledge Solutions:
Safeharbor, now part of Enghouse Interactive, is a Seattle based developer of the SaaS knowledge base application SmartSupport that lowers support costs by connecting users with knowledge. This is done with the help of community forums, FAQs, Wiki’s, and internal
Published: Friday, February 14, 2014