News : The BCK Group Completes Global Cloud Communications Project with Solgari
Dublin, Ireland, June, 2016 -- Solgari, a business cloud communications provider, has announced its successful deployment at BCK and its sister company BCK Wealth Management Ltd (BCK).
Solgari has replaced BCK’s entire traditional landline infrastructure with a cloud-based telephony solution that offers instant voice communications for all users across all internet connected endpoints. Supporting BCK during a period of rapid growth and relocation, the service is ideally suited to its high call volumes, international footprint and budget, as well as complying with the strict compliance regulations of its industry.
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The BCK group is an audit, tax, and consultancy firm based in Ireland also incorporating a Financial Brokerage firm specialising in Pension Planning and Investment advice. The company had to relocate to larger offices and required a telephony solution for its new premises immediately, with no interruptions to its communications with clients. From start to finish, Solgari was able to install its telephony solution in just 60 hours, with most of the work taking place over the course of a single weekend.
"First and foremost, it was really important that call quality was top notch," said Darren Connolly, BCK owner and director. "The phone remains one of the main ways we communicate with clients, no matter where they are in the world. It is often the first way we communicate with potential new clients too, and if you make a bad impression then, there’s no going back. Speak to anyone planning to move office or home, and you’ll know that setting up new phones lines can be a real headache. It can take an age and cost a fortune, and you’re usually at the mercy of giant companies like BT and subject to their timetable. It’ll get done, but usually not how or when you need it. Solgari were a dream to work with, meeting every target we set them for delivery, service quality and support."
Posted by Veronica Silva Cusi, news correspondent
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Who Needs Solgari Cloud Communications Services? Solgari provides a number of different Cloud Communication service modules that are applied to meet the requirements of businesses in different industries and of varying sizes. Starting with the basic premise of being used by businesses looking to increase productivity and reduce costs, some examples of customer requirements are detailed below: Contact Centres Typically required by enterprises for their sales and support teams Solgari provides cloud call centre functionality through Automatic Call Distribution, CTI, Predictive Dialling and IVR modules Solgari Connect provides for the integration of the service modules and key telephony features with Contact Centre CRM platforms which provides agents the optimal tools to reach and react to customers Solgari Engage moves a call centre into a contact centre by ensuring that the call centre is interacting with Social Media, IM, SMS, MMS and email Agent training requirements are met be the ability to barge in and whisper on customer calls Enterprises Solgari's Hosted PBX services provides an enterprise class cloud telephony service and
Published: Wednesday, July 6, 2016
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