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News : The Best Contact Center & CX Companies in the Asia Pacific Region 2022 Announced

ContactCenterWorld is pleased to announce the winners of the 17th Global Top Ranking Performers Awards Best in the Asia Pacific.

The award winners were announced at an awards ceremony during the gala dinner at The Laguna, Nusa Dua in Bali, INDONESIA on the 29th of July.


The list of Gold medal winners is shown below (a full list of winners is featured on the awards pages of ContactCenterWorld.com - view the list at this link )

Gold Medal Winners - Company Award Category

  • PT. Bank Central Asia, Tbk for Best CX Branch / Retail Service
  • PT Bank Mandiri Persero Tbk for Best Organizational CX
  • PT. Bank Central Asia, Tbk for Best Organizational CX
  • Bank Indonesia for Best Organizational CX
  • Tokopedia & Mitracomm Ekasarana for Best Organizational CX
  • PT PLN (Persero) for Best Contact Center
  • PT. Bank Central Asia, Tbk for Best Contact Center
  • Maxis Communications Berhad for Best Contact Center
  • MitraComm Ekasarana for Best Contact Center
  • Tokopedia for Best Contact Center
  • PT PLN (Persero) for Best Contact Center
  • PT. Bank Central Asia, Tbk for Best Contact Center
  • Maxis Communications Berhad for Best Contact Center
  • Tokopedia & MitraComm Ekasarana for Best Contact Center
  • DBS Bank India for Best Contact Center
  • HSBC China for Best Contact Center
  • PT Nestle Indonesia for Best Contact Center
  • Bank Indonesia for Best Contact Center
  • Bank Negara Indonesia for Best Help Desk
  • Bank Indonesia for Best Help Desk
  • PT. Bank Central Asia, Tbk for Best Help Desk
  • Bank Indonesia for Best Public Services Center
  • PT Bank Mandiri Persero Tbk for Best Customer Loyalty Program
  • PT. Infomedia Nusantara for Best Customer Loyalty Program
  • PT. Pertamina for Best Customer Loyalty Program
  • PT. Bank Central Asia, Tbk for Best In Customer Service
  • DHL Express Pakistan (PVT) Limited for Best In Customer Service
  • HSBC Hong Kong for Best In Customer Service
  • PT. Telekomunikasi Indonesia for Best In Customer Service
  • PT PLN (Persero) for Best In Customer Service
  • Bank Indonesia for Best In Customer Service
  • PT. Bank Central Asia, Tbk for Best Technology Innovation - Internal Solution
  • DBS Bank Indonesia for Best Technology Innovation - Internal Solution
  • HSBC Hong Kong for Best Technology Innovation - Internal Solution
  • Bank Indonesia for Best Technology Innovation - Internal Solution
  • Teleperformance Indonesia for Best Technology Innovation - Internal Solution
  • Tokopedia & IGT Solutions for Best Technology Innovation - Internal Solution
  • PT. Bank Central Asia, Tbk for Best Technology Innovation Award Vendor - Self-service Solution
  • PT. Bank Central Asia, Tbk for Best use of Self-service Technology
  • Maxis Communications Berhad for Best use of Self-service Technology
  • PT. Infomedia Nusantara for Best use of Self-service Technology
  • PT. Pertamina for Best use of Self-service Technology
  • Tokopedia & IGT Solutions for Best use of Self-service Technology
  • PT. Bank Central Asia, Tbk for Best Community Spirit
  • PT PLN (Persero) for Best Community Spirit
  • PT. Bank Central Asia, Tbk for Best Contact Center Design Award
  • Bank Negara Indonesia for Best Contact Center Design Award
  • Blibli.com for Best Contact Center Design Award
  • Tokopedia for Best Employee Engagement
  • PT Bank Mandiri Persero Tbk for Best Employee Engagement
  • PT Bank BTPN Tbk for Best Employee Engagement
  • PT. Bank Central Asia, Tbk for Best Employee Engagement
  • PT. Bank Central Asia, Tbk for Best Green Contact Center
  • DBS Bank Indonesia for Best Home / Remote Agent Program
  • PT. Bank Rakyat Indonesia for Best Home / Remote Agent Program
  • PT. BRI for Best Home / Remote Agent Program
  • Tokopedia & MitraComm Ekasarana for Best Home / Remote Agent Program
  • Teleperformance Indonesia for Best Home / Remote Agent
  • PT. Bank Central Asia, Tbk for Best use of Social Media in the Contact Center
  • PT Nestle Indonesia for Best use of Social Media in the Contact Center
  • PT PLN (Persero) for Best use of Social Media in the Contact Center
  • Blibli.com for Best use of Social Media in the Contact Center
  • BANK BRI for Best use of Social Media in the Contact Center
  • Tokopedia & MitraComm Ekasarana for Best use of Social Media in the Contact Center
  • PT. Infomedia Nusantara for Best use of Social Media in the Contact Center &
  • PT. Pertamina for Best use of Social Media in the Contact Center
  • Bank Negara Indonesia for Best Crisis Management Campaign
  • PT. Bank Central Asia, Tbk for Best Crisis Management Campaign
  • Tokopedia & MitraComm Ekasarana for Best Crisis Management Campaign
  • PT. Bank Central Asia, Tbk for Best Direct Response Campaign
  • Bank Indonesia for Best Direct Response Campaign
  • Bank Indonesia for Best Employee Wellness Program
  • Bank Negara Indonesia for Best Employee Wellness Program
  • PT. Bank Central Asia, Tbk for Best Employee Wellness Program
  • Tokopedia & MitraComm Ekasarana for Best Employee Wellness Program
  • PT. Bank Central Asia, Tbk for Best Improvement Award - External Consulting / Training Service
  • Bank Indonesia for Best Incentive Scheme
  • PT. Bank Central Asia, Tbk for Best Incentive Scheme
  • PT. Bank Central Asia, Tbk for Best Outbound Campaign
  • PT. Telekomunikasi Indonesia for Best Outbound Campaign
  • PT Mitracomm Ekasarana for Best Outsourcing Partnership
  • PT Bank Central Asia, Tbk for Best Outsourcing Partnership
  • Bank Negara Indonesia for Best Recruitment Campaign
  • PT PLN (Persero) for Best Sales Campaign - Inbound or Outbound
  • PT. Bank Central Asia, Tbk for Best Sales Campaign - Inbound or Outbound
  • Maxis Communications Berhad for Best Sales Campaign - Inbound or Outbound

Gold Medal Winners - Team Award Category

  • PT. Bank Central Asia, Tbk for Best Client / Account Management Team
  • Tokopedia & IGT Solutions for Best Client / Account Management Team
  • PT. Bank Central Asia, Tbk for Best Customer Service Team
  • Tokopedia & IGT Solutions for Best Customer Service Team
  • PT. Bank Central Asia, Tbk for Best IT Team
  • Blibli.com for Best Quality Team
  • Teleperformance Indonesia for Best Quality Team
  • PT. Bank Central Asia, Tbk for Best Retention Team
  • PT. Bank Central Asia, Tbk for Best Sales Team
  • UOB for Best Social Media Team
  • PT. Bank Central Asia, Tbk for Best VIP Service Team
  • Tokopedia & IGT Solutions for Best VIP Service Team

Gold Medal Winners - Individual Award Category

  • Lisbeth Tampubolon of PT. Bank Central Asia, Tbk for Best CX Champion
  • Dameria Gultom of PT. Bank Central Asia, Tbk for Best CX Champion
  • Clarissa Lie of Blibli.com for Best CX Champion
  • Muhamad Syofrinaldi of PT. Bank Central Asia, Tbk for Best Analyst
  • Dimitri Pratama Putera Irman of Pertamina for Best Analyst
  • Faisal Fahmi of Teleperformance Indonesia for Best Analyst
  • Faldy Yudy of PT. Bank Central Asia, Tbk for Best Client Services Manager (Outsourced Services)
  • Yogender Tiwari of Tokopedia for Best Client Services Manager (Outsourced Services)
  • Angela Wanodya Sawangi of PT. Bank Central Asia, Tbk for Best Contact Center Executive / Director
  • Rendar Mahardhika Putra of Coca-Cola Europacific Partners Indonesia for Best Contact Center Executive / Director
  • Saiful Islam of Directorate General of Treasury for Best Contact Center Executive / Director
  • Ridwan Nugraha of PT Bank BTPN Tbk for Best Contact Center Executive / Director
  • Astri Dewi Lestari of PT. Bank Central Asia, Tbk for Best Contact Center Operational Manager
  • Athena Dayao of ADP Philippines, Inc. for Best Contact Center Operational Manager
  • Hidayani Hidayani of Bank Negara Indonesia for Best Contact Center Operational Manager
  • Ahmad Yudistira of Pertamina for Best Contact Center Operational Manager
  • Krishna Dabade of Teleperformance Indonesia for Best Contact Center Operational Manager
  • Rini Ega Mayanti of PT. Bank Central Asia, Tbk for Best Contact Center Sales Professional
  • Bayu Pamungkas of PT. Telekomunikasi Indonesia for Best Contact Center Supervisor
  • Agi Sukma Handoko of Pertamina for Best Contact Center Supervisor
  • Mega Pratiwi of PT. Telekomunikasi Indonesia for Best Contact Center Supervisor
  • Sadamsyah Martunus of PT. Bank Central Asia, Tbk for Best Contact Center Support Professional - HR
  • Maulita Intan Gautami of PT. Telekomunikasi Indonesia for Best Contact Center Support Professional - HR
  • Wennie Clarissa of PT. Bank Central Asia, Tbk for Best Contact Center Support Professional - IT
  • Sauma Adam Saputra of PT. Bank Central Asia, Tbk for Best Contact Center Support Professional - Workforce Planning
  • Bonifacio I Molle of Teleperformance Indonesia for Best Contact Center Support Professional - Workforce Planning
  • Ignasius Suryo Wibisono of PT. Bank Central Asia, Tbk for Best Contact Center Trainer
  • Meidita Nurul Farisi of PT. Telekomunikasi Indonesia for Best Contact Center Trainer
  • Muhammad Shodiq Haqiqi of BANK BRI for Best Customer Service Manager
  • Alvine Stefan Widjaja of PT. Bank Central Asia, Tbk for Best Customer Service Manager
  • Kharisma Hilmi Rasyidi of Tokopedia for Best Customer Service Manager
  • Edwin Junior of PT. Bank Central Asia, Tbk for Best Customer Service Professional
  • Andi Fadhila Arvin of Pertamina for Best Customer Service Professional
  • Rigel Risdanta Wijaya of PT. Telekomunikasi Indonesia for Best Customer Service Professional
  • Vicky Luo of HSBC China for Best Project Manager
  • Romi Vander Hasiholan SIbarani of PT. Bank Central Asia, Tbk for Best Quality Auditor
  • Febi Ramadhan Ramadhan of PT. Telekomunikasi Indonesia for Best Quality Auditor
  • Ray Rong of HSBC China for Best Sales Manager

The winners were named after they presented at the ContactCenterWorld.com NEXT Generation Contact Center (CC) & Customer Experience (CX) conference in Bali the same week.

The conference highlighted the industry’s commitment to continuous improvement and offered competing companies and delegates a unique opportunity to sit in on presentations by industry peers and competitors from the entire Asia Pacific region.

Delegates rated all Global Top Ranking Performers finalists on their best practice presentations resulting in a rigorous and unbiased judging process. No sponsors were allowed to do any judging.


The ContactCenterWorld, Global Top Ranking Performers Awards is the most prestigious awards program devoted to the contact center (CC) & customer experience (CX) industry. ContactCenterWorld.com has been organizing the only truly global awards in the industry for 17 years now.

In 2022, more than 2,000 entries from organizations and individuals in 81 countries participated in the awards this year. The best of the Asia Pacific region were recognized with this award ceremony. The next stop for these winners is Malta where they will compete in the world finals 28 Nov-2 December: https://www.contactcenterworld.com/global

Sharing his views on the 17th Global Top Ranking Performers Awards Winners, Raj Wadhwani, President of ContactCenterWorld.com said "Once again the Asia Pacific region has showcased their willingness to share their golden nuggets and practices with others including direct competitors in a fair and open format where those involved in running centers are judging their peers. I look forward to seeing these winners compete and share more best practices in Malta in November where they will join the best in Americas and Europe, Middle East & Africa and winners will be crowned true World Champions in 2022"

About ContactCenterWorld.com

ContactCenterWorld.com, established in 1999, is the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint (members in over 200 countries) and supports 215,000 personal members from enterprises of all sizes with ideas, information, and opportunities including best practice awards, conferences, and certification programs. Personal membership is free and available at this link https://www.contactcenterworld.com/join


About the Global Top Ranking Performers Awards - Best Practice Awards

  • It is run by The World’s Largest Contact Center Association, ‘ContactCenterWorld’: 215,000+ members from more than 200 countries.
  • It's the ONLY truly Global Awards and Recognition Program in the Contact Center Industry: 80 countries have participated in the awards so far!
  • Entrants compete in 3 different regions: Americas, Asia Pacific & Europe, Middle East & Africa. Regional winners then compete in the Olympics of our industry: The Global World Finals!
  • The awards are 100 % fair and unbiased: Sponsors, competitors, and partners do not have a judging vote.
  • Everyone has an equal chance to win: Most categories are broken by size, and all entries are segregated so inhouse compete with inhouse, outsourced against outsourced and govt against govt.

About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - Monitor All Channels

Read today's tip or listen to it on podcast.

Published: Sunday, August 7, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Cloud Contact Center Solutions

Page: 1234
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Premium Listing
iNextrix Technologies

iCallify
iCallify: intelligent call center software is one of the most popular products offered by iNextrix. iCallify is developed using cutting edge technologies as well as the predictive sphere of artificial intelligence. This call center software has some intelligent features along with the standard features available in other call center solutions. Thus, it is truly an intelligent call center software solution.
This intelligent call center software is built to benefit all businesses, no matter what industry vertical they belong to. This call center software has features to empower different campaigns in different call centers and businesses.


3.) 
Accordia Solution

Accordia Solution CIS
Accordia Solution is an innovative developer of seamlessly integrated cost-effective omnichannel Contact Center Solutions specifically targeted at the micro, small and medium operations.Our core business model involves the development and marketing of IP Telephony and IP Contact Center Solutions. We also strive to develop customer interaction solutions which include contact center and customer relationship management (CRM) that enhances Customer Experience Of The Future (CEOTF) and optimizes agent productivity.

Our flagship product, the Accordia Customer Interaction Suites (CIS), offers comprehensive functionality by helping your business meet and exceed the level of service in line with...
(read more)

4.) 
Adversus Dialer

Adverus Dialer
Adversus is a web-based dialer and practical CRM solution for telemarketing, fundraising, and appointment scheduling businesses.

5.) 
Alcor Consulting, Inc.

HoduCC/VoipCor
Omnichannel contact center platform which can be deployed on-premise, private cloud or public cloud subscription. Our contact center provides all of the modern features expected in a full contact center solution. Includes voice, SMS, chat, email, and social media integration. Built-in integrations for all major CRM's (Plus a built-in CRM). Survey module and QA module are also available.

6.) 
Allstream

Contact Center
Contact Center is a powerful tool that you can add to your unified communications (UC) solution to ensure you've always got the right resources available to both customers and employees, no matter the communication channel they're using — voice, email, web, chat or social.

Contact Center’s enhanced call routing and workforce management tools can help increase employee productivity. And with the advanced reporting and forecasting tools, you’ll be able to properly staff your contact center and enhance your customer experience.

It has everything you need to deliver superior customer and employee experience.

7.) 
Alvaria

Alvaria Cloud
Alvaria Cloud is the only enterprise cloud contact center solution that allows you to adopt best-of-breed Customer Experience (CX) and Workforce Engagement Management (WEM) applications modularly. Start with one or more applications and then add applications with ease when ready for additional capabilities, as your needs change. With the Alvaria Cloud Platform, you have the advantage of knowing that all provisioning, security, user management and other administrative tasks are already configured and in place.

8.) 
Alvaria

Noble Contact Center
Noble offers a modern communications platform for optimizing all customer interaction. Put Noble’s unified platform to work for you — building performance and productivity, improving the quality and effectiveness of customer contacts, and reducing costs. With the critical software technologies that contact centres need most, our solutions provide seamless integration to existing corporate environments, reduce your learning curve and protect your technology investments.

9.) 
Amtelco

Genesis Intelligent Series
Genesis is the latest advancement in Amtelco’s long line of call center solutions. This call center technology is entirely software-based and virtualized, with cloud-based capability. Genesis provides skills-based automatic call distribution (ACD), built-in speech recognition, text-to-speech (TTS), and voice services to improve call routing and management.

10.) 
Arise Virtual Solutions

The Arise Platform
Arise is a pioneer of on-demand customer management business process outsourcing solutions, headquartered in Florida. Through the cloud-based Arise Platform, Fortune 50 and other companies connect to Service Partners who deliver authentic, loyalty-building interactions with their customers. Delivering radical flexibility to meet even extreme contact volume fluctuations, the award-winning Arise Platform is an innovative alternative to the traditional contact center.

11.) 
Astute Solutions

Astute Agent
Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the preferred choice for Consumer Relations and Customer Care teams who support some of the world’s most prestigious brands.

Astute Agent balances agent efficiency with customer experience. Here’s how:

- Automated email responses
Using natural language processing, Astute Agent reads incoming customer emails and automatically supplies a response to agents to review and send.

- Auto-populated case fields
AI capabilities automatically suggest reason codes, product codes, and other case information, saving agents minutes per case.

- Time-saving case feat...
(read more)

12.) 
Brook Trout Solutions

CCaaS, SIP Trunking, SD WAN, Interconnectivity
Brook Trout Solutions provides Technology Guide services to help Contact Centers find the best possible solution for their business.
We represent the leaders for CCaaS, CPaaS, SD-WAN, SASE, SIP. We identify the best fit for our customers and help them manage the lifecycle of the customer engagement. We also have an excellent solution for mobile marketing and can raise call acceptance by more than 50% with a Next Generation caller ID for mobile phones.
We solve problems and give our customers time back to run their business. Give us a call we have world class expertise and resources that can help you build an exceptional customer experience.

13.) 
Callnfax

Voice & Video Services at the Speed of Business
CallnFax offers global virtual telephone numbers with Flat-Rate pricing, A-Z termination service with full CNAM support, and full-featured video meeting solutions. CallnFax has been delivering reliable solutions since 2009, accompanied with personalized customer support, designed for Call Centers, Contact Centers, and Global Enterprise.

14.) 
CallShaper

CallShaper
Welcome to CallShaper – Harnessing the Power of the Cloud for Greater Sales Efficiency
For sales-based call centers, where margins are so tight, it’s all about closing. Thanks to CallShaper, inbound or outbound call center directors can have a dynamic, highly flexible platform that enables sales agents to focus on making the sale.

Thanks to CallShaper’s flexibility, call center directors who are managing multiple vendors from multiple locations can have everything they need on one platform that offers 99.999% reliability. And when it comes to reporting, CallShaper has no equal in providing real-time transparency.

With CallShaper, clients quickly find that they are better able to manage efficiencies at the sales rep level – and make more money!

15.) 
Cloud Call Center Search

From AI - WFO and everything in between!
Cloud Call Center Search has spent hundreds of hours evaluating and vetting leading cloud software applications (Omni-Channel, Artificial Intelligence, Business Intelligence, Workforce Management and many others) and their actual use in the trenches with real-world clients. As a result, we understand the strengths and weaknesses of cloud-based call center software solutions. At NO charge, Cloud Call Center Search will match your organization with the cloud software providers that are the best fit to drive positive ROI in your customer experience, sales, and back-office operations.

16.) 
ContactCenter4ALL

CC4Teams
Contact Center solutions; that is what we do! So we know, like no other, that integrating natively with Microsoft, making our solution available on the same screen is what your customer contact team needs. CC4Teams enhances Microsoft Teams with features and adds additional functionality to use Microsoft Teams as a complete Omni-ChannelContact Center solution.

For example, CC4Teams adds our proprietary drag and drop IVR (no code needed), ad-hoc or scheduled call recording, operator attendant, historical and real-time reporting (integrates with Microsoft PowerBi), wallboards, home workers, supervisor functionalities, and skilled based routing directly to Microsoft Teams.
The intuitive CC4...
(read more)

17.) 
Contaque

Contaque VERVE
Cloud or On-Premise? Elevate Customer Experience Either Way with Our Contact Center Solutions!

18.) 
Content Guru

𝘀𝘁𝗼𝗿𝗺®
Content Guru makes engagement easy. A global leader in cloud communications solutions, we deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the multi-award-winning 𝘀𝘁𝗼𝗿𝗺® platform.

Europe’s largest Customer Engagement and Experience platform, 𝘀𝘁𝗼𝗿𝗺, brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, 𝘀𝘁𝗼𝗿𝗺 gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.

19.) 
Convoso

Convoso is the #1 dialer software for outbound lead gen/sales-related contact centers. Our cloud-based omnichannel solution solves the biggest frustrations call centers have with their dialer, including:

*Caller ID reputation
*Call flagging/blocking
*Low contact rates
*Limited insight into list performance
*Time wasted resetting lead lists
*Dropped calls
*Poor answering machine detection

Customers report dramatic increases in contact rates of up to 300%, delivering more conversions and significantly improved ROI.

20.) 
CSX Cloud

CSX Cloud
CSX Cloud provides a full omnichannel cloud-based turn-key customer communications solution as a service based on a monthly subscription with no long term commitments. Our easy to use solution and top-notch customer service makes it an easy choice to get started today.
 
Page: 1234

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