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News : The Best Contact Center & CX Companies in the Asia Pacific Region 2022 Announced

ContactCenterWorld is pleased to announce the winners of the 17th Global Top Ranking Performers Awards Best in the Asia Pacific.

The award winners were announced at an awards ceremony during the gala dinner at The Laguna, Nusa Dua in Bali, INDONESIA on the 29th of July.


The list of Gold medal winners is shown below (a full list of winners is featured on the awards pages of ContactCenterWorld.com - view the list at this link )

Gold Medal Winners - Company Award Category

  • PT. Bank Central Asia, Tbk for Best CX Branch / Retail Service
  • PT Bank Mandiri Persero Tbk for Best Organizational CX
  • PT. Bank Central Asia, Tbk for Best Organizational CX
  • Bank Indonesia for Best Organizational CX
  • Tokopedia & Mitracomm Ekasarana for Best Organizational CX
  • PT PLN (Persero) for Best Contact Center
  • PT. Bank Central Asia, Tbk for Best Contact Center
  • Maxis Communications Berhad for Best Contact Center
  • MitraComm Ekasarana for Best Contact Center
  • Tokopedia for Best Contact Center
  • PT PLN (Persero) for Best Contact Center
  • PT. Bank Central Asia, Tbk for Best Contact Center
  • Maxis Communications Berhad for Best Contact Center
  • Tokopedia & MitraComm Ekasarana for Best Contact Center
  • DBS Bank India for Best Contact Center
  • HSBC China for Best Contact Center
  • PT Nestle Indonesia for Best Contact Center
  • Bank Indonesia for Best Contact Center
  • Bank Negara Indonesia for Best Help Desk
  • Bank Indonesia for Best Help Desk
  • PT. Bank Central Asia, Tbk for Best Help Desk
  • Bank Indonesia for Best Public Services Center
  • PT Bank Mandiri Persero Tbk for Best Customer Loyalty Program
  • PT. Infomedia Nusantara for Best Customer Loyalty Program
  • PT. Pertamina for Best Customer Loyalty Program
  • PT. Bank Central Asia, Tbk for Best In Customer Service
  • DHL Express Pakistan (PVT) Limited for Best In Customer Service
  • HSBC Hong Kong for Best In Customer Service
  • PT. Telekomunikasi Indonesia for Best In Customer Service
  • PT PLN (Persero) for Best In Customer Service
  • Bank Indonesia for Best In Customer Service
  • PT. Bank Central Asia, Tbk for Best Technology Innovation - Internal Solution
  • DBS Bank Indonesia for Best Technology Innovation - Internal Solution
  • HSBC Hong Kong for Best Technology Innovation - Internal Solution
  • Bank Indonesia for Best Technology Innovation - Internal Solution
  • Teleperformance Indonesia for Best Technology Innovation - Internal Solution
  • Tokopedia & IGT Solutions for Best Technology Innovation - Internal Solution
  • PT. Bank Central Asia, Tbk for Best Technology Innovation Award Vendor - Self-service Solution
  • PT. Bank Central Asia, Tbk for Best use of Self-service Technology
  • Maxis Communications Berhad for Best use of Self-service Technology
  • PT. Infomedia Nusantara for Best use of Self-service Technology
  • PT. Pertamina for Best use of Self-service Technology
  • Tokopedia & IGT Solutions for Best use of Self-service Technology
  • PT. Bank Central Asia, Tbk for Best Community Spirit
  • PT PLN (Persero) for Best Community Spirit
  • PT. Bank Central Asia, Tbk for Best Contact Center Design Award
  • Bank Negara Indonesia for Best Contact Center Design Award
  • Blibli.com for Best Contact Center Design Award
  • Tokopedia for Best Employee Engagement
  • PT Bank Mandiri Persero Tbk for Best Employee Engagement
  • PT Bank BTPN Tbk for Best Employee Engagement
  • PT. Bank Central Asia, Tbk for Best Employee Engagement
  • PT. Bank Central Asia, Tbk for Best Green Contact Center
  • DBS Bank Indonesia for Best Home / Remote Agent Program
  • PT. Bank Rakyat Indonesia for Best Home / Remote Agent Program
  • PT. BRI for Best Home / Remote Agent Program
  • Tokopedia & MitraComm Ekasarana for Best Home / Remote Agent Program
  • Teleperformance Indonesia for Best Home / Remote Agent
  • PT. Bank Central Asia, Tbk for Best use of Social Media in the Contact Center
  • PT Nestle Indonesia for Best use of Social Media in the Contact Center
  • PT PLN (Persero) for Best use of Social Media in the Contact Center
  • Blibli.com for Best use of Social Media in the Contact Center
  • BANK BRI for Best use of Social Media in the Contact Center
  • Tokopedia & MitraComm Ekasarana for Best use of Social Media in the Contact Center
  • PT. Infomedia Nusantara for Best use of Social Media in the Contact Center &
  • PT. Pertamina for Best use of Social Media in the Contact Center
  • Bank Negara Indonesia for Best Crisis Management Campaign
  • PT. Bank Central Asia, Tbk for Best Crisis Management Campaign
  • Tokopedia & MitraComm Ekasarana for Best Crisis Management Campaign
  • PT. Bank Central Asia, Tbk for Best Direct Response Campaign
  • Bank Indonesia for Best Direct Response Campaign
  • Bank Indonesia for Best Employee Wellness Program
  • Bank Negara Indonesia for Best Employee Wellness Program
  • PT. Bank Central Asia, Tbk for Best Employee Wellness Program
  • Tokopedia & MitraComm Ekasarana for Best Employee Wellness Program
  • PT. Bank Central Asia, Tbk for Best Improvement Award - External Consulting / Training Service
  • Bank Indonesia for Best Incentive Scheme
  • PT. Bank Central Asia, Tbk for Best Incentive Scheme
  • PT. Bank Central Asia, Tbk for Best Outbound Campaign
  • PT. Telekomunikasi Indonesia for Best Outbound Campaign
  • PT Mitracomm Ekasarana for Best Outsourcing Partnership
  • PT Bank Central Asia, Tbk for Best Outsourcing Partnership
  • Bank Negara Indonesia for Best Recruitment Campaign
  • PT PLN (Persero) for Best Sales Campaign - Inbound or Outbound
  • PT. Bank Central Asia, Tbk for Best Sales Campaign - Inbound or Outbound
  • Maxis Communications Berhad for Best Sales Campaign - Inbound or Outbound

Gold Medal Winners - Team Award Category

  • PT. Bank Central Asia, Tbk for Best Client / Account Management Team
  • Tokopedia & IGT Solutions for Best Client / Account Management Team
  • PT. Bank Central Asia, Tbk for Best Customer Service Team
  • Tokopedia & IGT Solutions for Best Customer Service Team
  • PT. Bank Central Asia, Tbk for Best IT Team
  • Blibli.com for Best Quality Team
  • Teleperformance Indonesia for Best Quality Team
  • PT. Bank Central Asia, Tbk for Best Retention Team
  • PT. Bank Central Asia, Tbk for Best Sales Team
  • UOB for Best Social Media Team
  • PT. Bank Central Asia, Tbk for Best VIP Service Team
  • Tokopedia & IGT Solutions for Best VIP Service Team

Gold Medal Winners - Individual Award Category

  • Lisbeth Tampubolon of PT. Bank Central Asia, Tbk for Best CX Champion
  • Dameria Gultom of PT. Bank Central Asia, Tbk for Best CX Champion
  • Clarissa Lie of Blibli.com for Best CX Champion
  • Muhamad Syofrinaldi of PT. Bank Central Asia, Tbk for Best Analyst
  • Dimitri Pratama Putera Irman of Pertamina for Best Analyst
  • Faisal Fahmi of Teleperformance Indonesia for Best Analyst
  • Faldy Yudy of PT. Bank Central Asia, Tbk for Best Client Services Manager (Outsourced Services)
  • Yogender Tiwari of Tokopedia for Best Client Services Manager (Outsourced Services)
  • Angela Wanodya Sawangi of PT. Bank Central Asia, Tbk for Best Contact Center Executive / Director
  • Rendar Mahardhika Putra of Coca-Cola Europacific Partners Indonesia for Best Contact Center Executive / Director
  • Saiful Islam of Directorate General of Treasury for Best Contact Center Executive / Director
  • Ridwan Nugraha of PT Bank BTPN Tbk for Best Contact Center Executive / Director
  • Astri Dewi Lestari of PT. Bank Central Asia, Tbk for Best Contact Center Operational Manager
  • Athena Dayao of ADP Philippines, Inc. for Best Contact Center Operational Manager
  • Hidayani Hidayani of Bank Negara Indonesia for Best Contact Center Operational Manager
  • Ahmad Yudistira of Pertamina for Best Contact Center Operational Manager
  • Krishna Dabade of Teleperformance Indonesia for Best Contact Center Operational Manager
  • Rini Ega Mayanti of PT. Bank Central Asia, Tbk for Best Contact Center Sales Professional
  • Bayu Pamungkas of PT. Telekomunikasi Indonesia for Best Contact Center Supervisor
  • Agi Sukma Handoko of Pertamina for Best Contact Center Supervisor
  • Mega Pratiwi of PT. Telekomunikasi Indonesia for Best Contact Center Supervisor
  • Sadamsyah Martunus of PT. Bank Central Asia, Tbk for Best Contact Center Support Professional - HR
  • Maulita Intan Gautami of PT. Telekomunikasi Indonesia for Best Contact Center Support Professional - HR
  • Wennie Clarissa of PT. Bank Central Asia, Tbk for Best Contact Center Support Professional - IT
  • Sauma Adam Saputra of PT. Bank Central Asia, Tbk for Best Contact Center Support Professional - Workforce Planning
  • Bonifacio I Molle of Teleperformance Indonesia for Best Contact Center Support Professional - Workforce Planning
  • Ignasius Suryo Wibisono of PT. Bank Central Asia, Tbk for Best Contact Center Trainer
  • Meidita Nurul Farisi of PT. Telekomunikasi Indonesia for Best Contact Center Trainer
  • Muhammad Shodiq Haqiqi of BANK BRI for Best Customer Service Manager
  • Alvine Stefan Widjaja of PT. Bank Central Asia, Tbk for Best Customer Service Manager
  • Kharisma Hilmi Rasyidi of Tokopedia for Best Customer Service Manager
  • Edwin Junior of PT. Bank Central Asia, Tbk for Best Customer Service Professional
  • Andi Fadhila Arvin of Pertamina for Best Customer Service Professional
  • Rigel Risdanta Wijaya of PT. Telekomunikasi Indonesia for Best Customer Service Professional
  • Vicky Luo of HSBC China for Best Project Manager
  • Romi Vander Hasiholan SIbarani of PT. Bank Central Asia, Tbk for Best Quality Auditor
  • Febi Ramadhan Ramadhan of PT. Telekomunikasi Indonesia for Best Quality Auditor
  • Ray Rong of HSBC China for Best Sales Manager

The winners were named after they presented at the ContactCenterWorld.com NEXT Generation Contact Center (CC) & Customer Experience (CX) conference in Bali the same week.

The conference highlighted the industry’s commitment to continuous improvement and offered competing companies and delegates a unique opportunity to sit in on presentations by industry peers and competitors from the entire Asia Pacific region.

Delegates rated all Global Top Ranking Performers finalists on their best practice presentations resulting in a rigorous and unbiased judging process. No sponsors were allowed to do any judging.


The ContactCenterWorld, Global Top Ranking Performers Awards is the most prestigious awards program devoted to the contact center (CC) & customer experience (CX) industry. ContactCenterWorld.com has been organizing the only truly global awards in the industry for 17 years now.

In 2022, more than 2,000 entries from organizations and individuals in 81 countries participated in the awards this year. The best of the Asia Pacific region were recognized with this award ceremony. The next stop for these winners is Malta where they will compete in the world finals 28 Nov-2 December: https://www.contactcenterworld.com/global

Sharing his views on the 17th Global Top Ranking Performers Awards Winners, Raj Wadhwani, President of ContactCenterWorld.com said "Once again the Asia Pacific region has showcased their willingness to share their golden nuggets and practices with others including direct competitors in a fair and open format where those involved in running centers are judging their peers. I look forward to seeing these winners compete and share more best practices in Malta in November where they will join the best in Americas and Europe, Middle East & Africa and winners will be crowned true World Champions in 2022"

About ContactCenterWorld.com

ContactCenterWorld.com, established in 1999, is the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint (members in over 200 countries) and supports 215,000 personal members from enterprises of all sizes with ideas, information, and opportunities including best practice awards, conferences, and certification programs. Personal membership is free and available at this link https://www.contactcenterworld.com/join


About the Global Top Ranking Performers Awards - Best Practice Awards

  • It is run by The World’s Largest Contact Center Association, ‘ContactCenterWorld’: 215,000+ members from more than 200 countries.
  • It's the ONLY truly Global Awards and Recognition Program in the Contact Center Industry: 80 countries have participated in the awards so far!
  • Entrants compete in 3 different regions: Americas, Asia Pacific & Europe, Middle East & Africa. Regional winners then compete in the Olympics of our industry: The Global World Finals!
  • The awards are 100 % fair and unbiased: Sponsors, competitors, and partners do not have a judging vote.
  • Everyone has an equal chance to win: Most categories are broken by size, and all entries are segregated so inhouse compete with inhouse, outsourced against outsourced and govt against govt.

About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Read today's tip or listen to it on podcast.

Published: Sunday, August 7, 2022

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