Jericho, NY, USA, Nov 6, 2019 - Nectar Services Corp., a provider in the development and deployment of unified communications monitoring and performance management software for the voice, video and collaboration market, announced that Nectar's CX Assurance won a 2019 BIG Awards for Business, in the New Product of the Year category.
Each year, the Business Intelligence Group (BIG) hosts the BIG Awards for Business program to reward those companies, products and people that are leading their respective industries. Nectar was recognized for its CX Assurance solution that offers an approach to managing customer experience in unified communications (UC) and contact center environments. It features a set of easy-to-use automated discovery and advanced testing tools that allow organizations to identify, simplify and address issues before customers experience them.
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"The contact center serves as the foundation for great customer experiences and can be a direct line to customer retention and new revenue opportunities. Traditional UC and contact center network monitoring solutions have been complicated, so Nectar applied our leadership and experience to this environment to provide a platform that makes it simpler," said Tom Tuttle, senior vice president of global alliances at Nectar. "Recognition of our leadership by the Business Intelligence Group is an honor, and we look forward to delivering more innovation to the UC and contact center industry."
"We are so proud to reward Nectar for their outstanding 2019 achievements," said Maria Jimenez, chief nomination officer of the Business Intelligence Group. "This year’s group of winners are clearly leading by example in the global business community."
Posted by Veronica Silva Cusi, news correspondent
About Nectar Services Corporation:
Nectar has been committed to delivering software solutions that empower our partners and customers to improve management, visibility, and service delivery across global and enterprise converged Voice-over-IP (VoIP), SIP and MPLS networks. With a rapidly changing landscape, organizations are facing new operational challenges, increased complexity, interdependencies, and a failing eco-system of technologies to support newly converged networks. Our flagship offering, Unified Communication Management Platform (UCMP) improves service delivery across integrated voice, data, video and application solutions by providing critical performance information to your executives and technical resources. Armed with this knowledge, you now have the foundation to align your IT initiatives with business objectives, transform your infrastructure, and free up critical resources.
Published: Thursday, November 7, 2019
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