News : The Car Finance Company Deploys a Cloud-based Contact Centre
Aug 25, 2014 -- The Car Finance Company uses a system called Passtime to help its customers repair and rebuild their credit rating. The company fits the Passtime device to customers' new cars to help them keep their repayments up to date, and this process helps secure advantageous loan terms for customers.
Richard Pink of the Car Finance Company said: "We selected the Interactive Intelligence solution to ensure we maintain the highest levels of customer service, and its scalability significantly reduces our operational costs as we no longer need to overflow calls to outsourcers."
The tailored contact centre solution also includes enhanced CRM integration to streamline the customer care process. It uses technologies and applications such as IVR (interactive voice response), Interaction Analyzer for intelligent real time speech analytics and the workforce management software application Interaction Optimizer.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Keep Cost In Perspective
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Tuesday, August 26, 2014
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