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News : The Car Finance Company Deploys a Cloud-based Contact Centre
Aug 25, 2014 -- The Car Finance Company uses a system called Passtime to help its customers repair and rebuild their credit rating. The company fits the Passtime device to customers' new cars to help them keep their repayments up to date, and this process helps secure advantageous loan terms for customers.
Richard Pink of the Car Finance Company said: "We selected the Interactive Intelligence solution to ensure we maintain the highest levels of customer service, and its scalability significantly reduces our operational costs as we no longer need to overflow calls to outsourcers."
The tailored contact centre solution also includes enhanced CRM integration to streamline the customer care process. It uses technologies and applications such as IVR (interactive voice response), Interaction Analyzer for intelligent real time speech analytics and the workforce management software application Interaction Optimizer.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Scripting
About Interactive Intelligence:
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide
Published: Tuesday, August 26, 2014