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News : The City of Greater Bendigo Improves Community Connections with the Alvaria™ Contact Centre Platform

#contactcenterworld, @Alvaria_Inc

Westford, MA, USA, July, 2021 -- Alvaria, Inc, formerly Noble Systems announces the selection of their Contact Centre platform at the City of Greater Bendigo, Victoria, Australia to provide better and more responsive services to its residents.

The system’s inbound contact management will allow the city to handle enquiries more efficiently, including multichannel email and web communications. The platform supports both in-office and remote workers, giving the city the ability to adjust to changing needs without impacting service levels or availability to the community.

Michael Smyth, City of Greater Bendigo Manager Business Transformation, said: "We look forward to the system supporting our organisation to better manage customer enquiries across phone, email and webchat. This improvement will allow us to better serve our customers and reduce costs for the organisation. It is important that we look for opportunities to make better use of technology and staff time, which the Alvaria Contact Centre will allow for."

Ashley Clayton, Alvaria Australia Country Manager, commented "Alvaria understands that governments and Councils need to provide modern contact centre solutions that meet the high expectations of their constituents. We’re proud to be supporting the City of Greater Bendigo with a state-of-the-art omnichannel customer service solution that will help it create better experiences for its team members and for its community".

#contactcenterworld, @Alvaria_Inc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Alvaria:
Company LogoAlvaria was founded through the merger of Aspect Software and Noble Systems, technology leaders in Customer Experience (CX) and Workforce Engagement solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy.
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Today's Tip of the Day - Make Self Service A Breeze

Read today's tip or listen to it on podcast.

Published: Saturday, July 24, 2021

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2023 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

About us - in 60 seconds!

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