Westford, MA, USA, July, 2021 -- Alvaria, Inc, formerly Noble Systems announces the selection of their Contact Centre platform at the City of Greater Bendigo, Victoria, Australia to provide better and more responsive services to its residents.
The system’s inbound contact management will allow the city to handle enquiries more efficiently, including multichannel email and web communications. The platform supports both in-office and remote workers, giving the city the ability to adjust to changing needs without impacting service levels or availability to the community.
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Michael Smyth, City of Greater Bendigo Manager Business Transformation, said: "We look forward to the system supporting our organisation to better manage customer enquiries across phone, email and webchat. This improvement will allow us to better serve our customers and reduce costs for the organisation. It is important that we look for opportunities to make better use of technology and staff time, which the Alvaria Contact Centre will allow for."
Ashley Clayton, Alvaria Australia Country Manager, commented "Alvaria understands that governments and Councils need to provide modern contact centre solutions that meet the high expectations of their constituents. We’re proud to be supporting the City of Greater Bendigo with a state-of-the-art omnichannel customer service solution that will help it create better experiences for its team members and for its community".
Posted by Veronica Silva Cusi, news correspondent
Alvaria was founded through the merger of Aspect Software and Noble Systems, technology leaders in Customer Experience (CX) and Workforce Engagement solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy.
Published: Saturday, July 24, 2021
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.
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Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
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We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.
Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.
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