Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : The Co-operative Group Selects Eckoh to Strengthen Payment Security
London, UK, September, 2015 -- Eckoh announces that it has been selected by The Co-operative Group to provide its secure payment solution, CallGuard.
CallGuard will be implemented throughout The Co-operative Group's contact centres in its Electrical, Legal Services, Group Finance and Funeralcare divisions. CallGuard prevents customers' payment card data from entering contact centre environments, enabling agents to take payments securely over the phone whilst remaining on-hand to guide customers through the payment process.
"The most important thing for The Co-operative Group is that our customers have maximum peace of mind when giving us their personal details," said James Cullen, PCI Compliance Manager at The Co-operative Group. "Many of our customers and members like to pay over the phone and Eckoh's CallGuard solution allows us to enhance our security further. We selected Eckoh because of its PCI DSS level one status and many years' experience in implementing payment solutions. CallGuard enables us to proactively deliver the best possible service to our customers, while simultaneously protecting them."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Consultancy Advice
More Editorial From Eckoh
Eckoh is the UK’s largest provider of hosted speech recognition services, with experience in successfully deploying self-service solutions. These allow our clients to efficiently manage their contact centres by replacing the more repetitive calls with an effective and intuitive automated service. Our carrier-grade platform has the scalability to handle over 650,000 calls an hour and up to 8,000 simultaneously. Our platform has the capacity to manage even the most dramatic and unexpected call peaks.
About The Co-operators:
The Co-operators Group Limited, founded in 1945, is a Canadian insurance co-operative owned by 45 members including co-ops and credit union centrals.
Published: Tuesday, September 29, 2015