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News : The Co-operators Ranked Highest in Customer Satisfaction by J.D. Power
Guelph, ON, Canada, June 17, 2015 -- The Co-operators has been awarded the 2015 J.D. Power Canadian Home Insurance award in the Ontario/Atlantic region, the third customer satisfaction award the organization has received from J.D. Power this year.
The annual study examines customers' satisfaction with their home insurance company by examining five factors: non-claim interaction, policy offerings, price, billing and payment, and claims. The non-claim interaction factor includes three subfactors: local agent or broker, call centre representative, and website. The responses from customers across Canada are divided into the following regions: Ontario/Atlantic, Quebec and Western.
"The award was well-earned, and is the result of the hard work and dedication to client service of our financial advisors and staff," said Rick McCombie, executive vice-president and chief client officer at The Co-operators. "Meeting and surpassing our clients' expectations takes a real team effort. It will continue to be a key area of focus for The Co-operators right across the country in the years ahead."
The Co-operators received the highest score in the Atlantic/Ontario region in non-claim interactions; policy offerings, price, and billing and payment. The Co-operators also received the highest score in the local agent/broker aspect of the non-claim interaction experience.
Posted by Veronica Silva Cusi, news correspondent
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About The Co-operators:
The Co-operators Group Limited, founded in 1945, is a Canadian insurance co-operative owned by 45 members including co-ops and credit union centrals.
About J.D. Power and Associates:
Established in 1968, J.D. Power and Associates is a global marketing information firm that conducts independent and unbiased surveys of customer satisfaction, product quality and buyer behavior. Today, the firm's services include industry-wide syndicated studies; proprietary (commissioned) tracking studies; media studies; forecasting; and training services, as well as business operations analyses, and consultancies on customer satisfaction trends.
Published: Thursday, June 18, 2015