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News : The Connection Celebrates 35th Anniversary
Burnsville, MN, USA, Aug 18, 2016 -- The Connection, a provider in contact center outsourcing, call center consulting, and training and development services, celebrates 35 years in business.
On August 19th, The Connection(R) will celebrate its 35th year in business. Founded in 1981 by President and Founder Fred Weiner, The Connection(R) began as an electronic classifieds and soon became the source for all things Twin Cities including parade routes, movie times, car listings and dealer locator services. Throughout the years, The Connection(R) evolved to meet the changing business climate expanding dealer locator services nationally and soon transitioning into an event ticketing organization for the state of Hawaii.
"Our Clients began asking for assistance with customer service and technical support functions of their business," recalls Weiner. "This need enabled The Connection(R) to enter the BPO space providing call center services to meet the needs of our Clients." Today, The Connection(R) is a full service contact center providing inbound and outbound customer service, appointment setting, lead generation, enrollment services and customer retention. The Connection(R) operates three call centers nationwide located in Rockford, Illinois as well as Olean and Jamestown, New York. Recently, The Connection(R) has also added call center consulting as well as training and development solutions which include customized eLearning and LMS solutions to its suite of services.
Posted by Veronica Silva Cusi, news correspondent
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About The Connection:
The Connection is a U.S.-based live operator inbound contact center and service agency. For over 31 years, we have helped leading national corporations outsource their customer service and sales calls. Our fully automated, state-of-the-art call center equipment and custom software enables The Connection to field thousands of calls daily for each client with a high degree of professionalism and customization. We have the capacity to handle over 100 million calls a year. This capacity provides our clients with the best of all worlds: superior quality, experience, and hands on service coupled with the advanced technical capabilities of the finest contact centers in the country.
Published: Tuesday, August 23, 2016