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News : The DGI Launches its Call Center

#contactcenterworld

Port-au-Prince, Haiti, May 23, 2019 -- Wednesday, the General Directorate of Taxes (DGI) officially launched its Call Center, known under the label "INFOCENTRE" an old project of the Directorate General to facilitate the dialogue between the tax authorities and the taxpayer, too often abused by malicious people, who provide him with false information in exchange for sums of money.

In this implementation, the DGI benefited from the supervision of partners from the international community, including Canadian cooperation through the Canada Revenue Agency, which made the training of trainers in reception techniques and shared their call center experience, but also the support of the cooperation of the European Union, via Expertise France which has greatly contributed to make this project a reality. In January 2017, a high-level delegation from the DGI had visited France's info-services structures at the French Public Finance Department and shared the experiences of the managers in Nancy, Nanterre and Pantin.

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INVITATION

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The new INFOCENTRE service has a national vocation to provide the public with one-off information via the telephone and the internet, procedures, tariffs, deadlines for taxes, duties and taxes, while eventually collecting complaints from taxpayers.

To access the services of INFOCENTRE call (509) 22 62 10 00, (regular rate for local telephone operators). A voice answering machine will give you all the instructions relating to the call procedure of the Infocentre. An interactive voice system available 24 hours a day, 7 days a week, takes care of the customer, who has the choice between automated answers "à la carte" and the assistance of an operator ready to talk as well in Creole as in French.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.haitilibre.com


Today's Tip of the Day - Train Service Staff In Sales

Read today's tip or listen to it on podcast.

Published: Friday, May 24, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445
 

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Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

Attending the EXPO is FREE to any member of our association and you can me... Read More...
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