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News : The Digicall Group Acquires Specialist Ethics and Fraud Contact Centre Provider Advance Call

#contactcenterworld, @digicall_sa

Johannesburg, South Africa, Dec, 2021 -- South African business process outsourcing provider, Digicall, have announced their acquisition of Advance Call and its certified Ethics & Fraud contact centre platform.

The acquisition extends the Digicall omni-channel offering and will enable them to provide their customers with a certified, proven and 24/7 contact centre solution to meet all their Ethics and Fraud hotline needs.

The Ethics & Fraud Hotline, which is certified by The Ethics Institute as a Safeline-Ex service provider, assists organisations in combatting fraud and corruption by providing an independent, dedicated, safe report line, as well as awareness material and training. 

Ruben Moggee, Group Executive Officer at Digicall, commented: "We are delighted to bring Advance Call into the Digicall group and make this unique offering available to our customers. Digicall and Advanced Call’s service offerings are perfectly aligned. I believe this also unlocks new client and existing client upsell opportunities for Digicall."

This partnership has also come at an opportune time for both firms ahead of the EU Whistleblowing Directive set to take effect on 17 December 2021. Moggee notes that most affected companies will probably already be prepared for this, but smaller companies (50 – 250 employees) have until December 2023 to comply, and Digicall is now positioned to assist and support these European based customers as well.

Leonette Craffert, COO at Advance Call, commented: "This partnership potentially affords Advance Call easier access into international markets where the Digicall Group currently has a presence such as the UK, EU and Australia. We also now have access to regulatory experts who will provide crucial support for international expansion."

Advance Call uses proprietary Software to administer the Ethics & Fraud Hotline, which was specifically designed to provide a case management system and ensure Whistleblower protection. This is something that Digicall can immediately introduce to its existing customer base, Moggee further added.

Craffert also mentioned that "Advance Call’s long-term vision is to grow its customer base with a particular focus on the private sector. The Digicall Group’s significant existing customer base provides a huge opportunity for Advance Call to achieve this while also spring boarding us into the UK and EU. By growing our customer base, Advance Call will be positioned as an industry leader in whistleblowing hotline services and ancillary services in corruption and fraud prevention."

#contactcenterworld, @digicall_sa

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.digicallgroup.co.za


About Advance Call:
Company LogoAdvance Call is a boutique call centre company. Since its inception in 2001, Advance Call has specialised in the conceptualisation, development, implementation and operation of unique communication solutions. The company has established itself as a South African market leader in the field of facilities and infrastructure maintenance and business process outsourcing call centres.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Tuesday, December 21, 2021

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2024 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
Pointel

CCaaSSync – Contact Center Disaster Recovery Solution
CCaaSSync is a comprehensive solution to help businesses prepare for unforeseen disasters that may impact their Genesys cloud contact center infrastructure. Our disaster recovery solution ensures that your business remains operational and continues to provide seamless customer service even in the event of catastrophic failure of your primary infrastructure.

Our disaster recovery solution is a cloud-based service that allows you to synchronize your primary Genesys cloud contact center infrastructure with your disaster recovery Genesys cloud contact center infrastructure, allowing you to quickly and easily switch over to the backup infrastructure in the event of a disaster. This ensures tha...
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3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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