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News : The Dispute Service Selects the Vonage Contact Center to Strengthen Landlord-Tenant Relationships

#contactcenterworld, @vonage

London, UK, Sept 16, 2020 -- Vonage (Nasdaq: VG), a global provider in cloud communications helping businesses accelerate their digital transformation, announced that The Dispute Service Limited has selected the Vonage Contact Center to better serve its customer-base.

Established in 2003, The Dispute Service operates Tenancy Deposit Scheme (TDS), a UK government-approved tenancy deposit protection scheme, and offers landlords, agents and tenants Insured and Custodial tenancy deposit protection, which is legally required in the UK. The Dispute Service chose Vonage’s contact centre solution to integrate all communications channels without expensive, disruptive hardware changes, helping The Dispute Service deliver on its promise to resolve tenancy disputes quickly, fairly and for free.

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We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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"We are delighted to bring the Vonage Contact Center to The Dispute Service," said Alex Hillier, Interim Director of Technology at The Dispute Service. "Vonage has provided us with a single, flexible and scalable cloud communications solution, which will help us accelerate our business transformation and deliver a consistent and personalised customer experience at every touchpoint."

Rodolpho Cardenuto, President, Applications Group for Vonage, added, "Vonage is pleased that The Dispute Service chose us as its cloud communications partner. In an increasingly virtual world, it is essential for businesses to stay connected to employees and customers from anywhere – through whichever channel they choose. The demand for organisations to deliver exceptional customer experiences has never been greater, and that is the value that Vonage brings."

#contactcenterworld, @vonage

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

About Vonage:
Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.

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More Editorial From Vonage

Published: Thursday, September 17, 2020

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2022 Buyers Guide
Get Listed
Visual Communications

1.)

Premium Listing

SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.

2.)

TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.