Breda, Netherlands, Oct, 2021 -- The Dutch listed company, CM.com, is billed as a provider in "conversational commerce", a phrase coined to define the modern way in which customers interact with companies through differing digital channels such as WhatsApp, SMS, Chatbots, and voicebots.
"Every sector has been affected by the pandemic in one way or another over the past 18-months, especially businesses that sell products or services directly to consumers. Managing the huge uplift in customer enquiries relating to event cancellations, travel changes, or online orders has put enormous pressure on contact centres. Businesses are now coming to us looking for help to give their customers the ability to contact them in the way the customer wants, whilst automating as much of the engagement process as possible to reduce the workload on call centre operatives", commented James Matthews, UK and Ireland Country Manager for CM.com.
CM.com sees the UK and Ireland market as a one of their growth areas demonstrated by continued investment to expand its London and Cork teams, with dedicated divisions now focussed on specific sectors such as Music & Live, Sport & Entertainment, Hospitality, and eCommerce. Many of these sectors have been badly hit by the recent crisis, and CM.com can play an important part in helping affected companies to build back better.
"The past two years have been the most challenging time for businesses within the live entertainment sector, with most companies completely mothballed for months whilst the lockdowns were enforced. Now, as we emerge and begin to reopen live events, we have a unique opportunity to change the status quo, integrate technology to help take the heavy lifting away from manual customer engagements, and to give customers the ability to interact with companies through their natural and preferred methods of communication", James Matthews commented.
Having recently moved to a dedicated office overlooking St Katherine's Dock, the UK and Ireland headcount is set to expand over the next 12 months, with a 25% uplift on top of the 50% employee headcount growth they experienced in 2020 to 2021.
"Attracting the right talent to CM.com is vital to our continued success. Whilst some of our competitors were scaling back their operations over the past 18 months, we saw it as an opportunity to invest in people and recruited entire teams from companies that laid-off large sections of their workforce during the pandemic", commented Matthews.
Posted by Veronica Silva Cusi, news correspondent
CM itself is a communication and payment platform used by digital native companies but also by companies undergoing a digital transformation. We provide them with smart messaging and payments solutions in combination with innovative voice and access services. We provides these services via plugin's, API's and web app's, all dependent on your preference. I can help your company with: - Messaging solutions to notify and/or interact with your users/clients - Enable various payments methods including seamless payments and other innovations including QR - Online signing solutions - Various access and verification solutions like OTP, IBAN verification, Mobile number verifier , iDin, Itsme - VOIP solutions for your App, callcenter or own PBX/reseller system including number portal and management tooling.
Published: Monday, November 1, 2021
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VoiSentry is a voice biometric engine for speaker verification / identification. It is delivered as a virtual instance to be controlled by an application via APIs and can be deployed in whatever is the most appropriate environment i.e. public cloud, private cloud or on-premise. It is generally deployed as a white-label or OEM product, whereby Aculab’s partner integrates it into their own solution/platform and offers it as an integral part of their service. Unless they go public with it, none of their clients would even know that it was Aculab’s VoiSentry engine under the hood. As with any biometric speaker verification system, VoiSentry is language and dialect independent.
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Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.
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Menus are eliminated altogether and contact centres can use a single inbound telephone number.
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Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.
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