#contactcenterworld, @egain
Sunnyvale, CA June 2, 2021 -- eGain (NASDAQ: EGAN), a cloud platform for customer engagement automation, announced that the Family Court of the State of Delaware has selected eGain for virtual assistance and live chat digital channels.
With the mission of providing access to justice for the families and children of Delaware, the Family Court holds jurisdiction over domestic matters with multiple locations across the state. The Family Court’s resource center serves as a vital resource for petitioners, respondents, and attorneys seeking guidance and information on cases and hearings.
As part of COVID-19 social guidelines, the Family Court had reduced the onsite presence of its agents. To maintain citizen accessibility to information, the Family Court chose to expand their use of digital channels, with the goal of boosting both agent productivity and customer experience.
The Family Court evaluated a number of vendors and selected eGain as the vendor that provided the solution best suited for its needs.
eGain Virtual Assistant™ will provide users with general information and resources. The court’s resource center agents will use eGain SuperChat™ to handle escalated issues that cannot be resolved by the Virtual Assistant.
"More than ever, citizen expectations of government customer service are established by the standards of digital leaders in other industries," said Ashu Roy, eGain CEO. "With modern, web-native applications like eGain’s virtual assistant, messaging, and live chat, government agencies can effectively respond to their citizens’ needs while delivering a great customer experience."
About eGain Corporation:
eGain customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge, and analytics, our top-rated software optimizes customer journeys with virtual assistance, messaging hub, and desktop to serve customers, reduce cost, and improve compliance.
Published: Friday, June 4, 2021
| 4.) |  Telephone Answering Services Answer4u offers both SME and corporate sized businesses Telephone Answering Services delivered by our team of professional receptionists. They are all trained to answer your calls, in your company name, whenever you need them most. All of our client calls are answered in our Nottingham offices, in the heart of England. We have agents working on a 24/7 basis, meaning all calls are answered through the day and night by UK based operatives. No calls are ever outsourced or go to an answering machine. Each of our clients has their own personal Account Manager, who heads a team of trained receptionists. Our receptionists answer the phone in your company name, explain to your callers that yo... (read more) |
| 5.) |  Contact Centre Services We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services. Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available. Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur... (read more) |
| 13.) |  WorkGenda WorkGenda is a state of the art WFO cloud service, used by customers around the world. WorkGenda provides: a) an AI based forecasting engine, which automatically generates forecasts with a WAPE of 3 to 5%, b) a capacity management engine based on a traffic simulator, with perfect support for blending regardless the type of channels, which subsequently automatically converts the computed capacity into optimised shifts, where ‘optimised’ equals to a zero or the mathematically minimum possible overstaffing under the given contractual constrains, c) an automated scheduling engine, capable of scheduling 3000 multi-skilled agents for a whole week in 2 minutes and d) an Intraday bot which automatic... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall