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News : The Kansas City Royals Gear Up for Baseball with 8x8

#contactcenterworld, @8x8

Campbell, CA, USA, July 30, 2020 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform, announced the Kansas City Royals Major League Baseball (MLB) team deployed the 8x8 Open Communications Platform™ to allow employees and contact center agents to operate from anywhere and continue working productively even as the start of the season was delayed almost four months.

As part of its digital transformation initiative, the Kansas City Royals replaced legacy, on-premises communications and contact center systems with 8x8’s cloud enterprise communications platform in order to improve employee, partner, and customer experience. Working closely with technology partner System Target and 8x8, the Royals originally scheduled to go live on 8x8 X Series, an integrated cloud voice, team chat, video meetings and contact center solution, in March before the official start of the MLB season.

"Whenever we start thinking about transformation, it's about doing it seamlessly and without disruption. Due to the global crisis and shelter-in-place directives, we accelerated the 8x8 deployment by a week, and not only was it seamless, it was invaluable in helping us avoid major disruption," said Brian Himstedt, Senior Director of Technology at the Kansas City Royals. "The forced move to remote work accelerated the pace of change of employee behavior and speed of adoption of new technology used to work effectively. As a result we have realized benefits more quickly than planned as usage of 8x8’s single integrated desktop and mobile apps for communication and collaboration are now firmly entrenched with our employees."

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"8x8 Quality Management allows us to build upon this strong work environment by providing the customer service and sales managers with the ability to better monitor, guide, coach, and share successes to enhance agent efficiency," added Himstedt. "In addition, 8x8 Speech Analytics enables us to pull out valuable insights from customer engagements so we can continue to better understand our fans and the value delivered in our interactions with them."

"During this critical time, Major League Baseball teams, like organizations of every size across every industry, have quickly realized the importance of adopting an operate-from-anywhere mindset to ensure business resilience," said Vik Verma, Chief Executive Officer at 8x8, Inc. "By deploying the 8x8 Open Communications Platform and driving employee adoption during the current crisis, the Kansas City Royals were able to never stop working. We’re proud we were able to help them start off the season ready to play great ball."

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://investors.8x8.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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Today's Tip of the Day - The Best Solution

Read today's tip or listen to it on podcast.

Published: Friday, July 31, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
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3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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