CCW TV PROGRAMMING
NOW PLAYING
Starting on the hour every hour today
Coming up this Week
Melville, NY, USA, Sept 16, 2019 -- Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company, announced that The National Autistic Society has invested in Verint’s Community™ solution to provide its members a safe, online discussion forum for sharing stories about their experiences with autism.
Verint’s Community solution facilitates the engagement and interaction through shared stories, advice and support, while providing a great online experience so the society can better engage with their members.
"We chose Verint because we wanted to replace our aging forum software with a modern, reliable platform to support strong online communities for autistic people, their families and for professionals. Verint also provides a solution that will integrate well with our main website, which is currently being redeveloped," said Dominic Wilkinson, Digital Projects Manager at the National Autistic Society. "We look forward to exploring even more features including incorporating blogs and Q&A Forums."
....NOTE - content continues below this message
INVITATION
We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!>>>>> FIND OUT MORE: HERE
The organization understands the importance of robust moderation capabilities for a public forum—another reason for choosing Verint. "As an organization that supports autistic people and their families across the UK, and works to improve their everyday lives, we know a key enabler of this mission is the sharing of knowledge," said Verint’s Michael Southworth, general manager, intelligent self-service. "Verint Community allows people to exchange their real experiences of everything from diagnosis to daily life for the benefit of others in similar situations, while preserving privacy for those that choose to remain anonymous."
The Community is part of the Society’s three-part web presence. The main site offers guidance and advice, as well as details of services and how people can support them. Specialist sites provide information about and for professionals who work with autistic people in fields such as education, health and social care, and the law.
"The National Autistic Society is a forward-thinking organization that recognizes the value of an online community to its mission and to the digital services it provides its members," added Southworth. "We are honored to have been chosen as the provider for this important offering, and look forward to continuing our partnership with them."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Verint:Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
Published: Wednesday, September 18, 2019
4.) | Consilium Software Consilium UniAgent™ Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs. UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365... (read more) |
7.) | NovelVox NovelVox CTI Connector NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more. |
CCW TV PROGRAMMING
NOW PLAYING
Starting on the hour every hour today
Coming up this Week
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall