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San Francisco, CA, USA, Nov 7, 2022 -- Innovaccer unveiled the Innovaccer Experience Center, a solution to transform the contact center into an integrated, data-driven, consumer experience center for healthcare front-line agents. The Innovaccer Experience Center unifies patient and consumer data across virtually all stages of the healthcare journey, giving contact center agents everything they need to know about a person’s clinical, demographic, behavioral, and engagement history in one place—so they can provide fast, effective, and personalized consumer experiences on the first call, and every call.
"Patients don’t call a health system contact center to buy a car or schedule a vacation; they’re calling with real-life health issues," said Gary Druckenmiller, Jr., General Manager, Customer Relationship Management at Innovaccer. "Traditional contact centers send these callers down a rabbit hole of choosing from a menu of options and entering personal information, only to be passed along to a live agent who processes the call, asks the same questions again, and moves the caller down the line. This is inefficient, frustrating, and time-consuming. But that changes today with the introduction of the Innovaccer Experience Center. We’re empowering providers to give consumers the integrated experience they want, which strengthens loyalty and drives better business performance, instantly shifting your contact center from being response focused to growth focused."
The Innovaccer Experience Center—an integral part of their Customer Relationship Management solution—is powered by the Innovaccer Health Cloud’s Best in KLAS data and analytics platform, which integrates patient data from disparate EHRs, healthcare IT systems, communication systems, and more to create a 360-degree patient record. Unified patient records provide a single source of truth about the patient, giving call center agents a comprehensive "heads up" display of the patient’s personal, clinical, financial, and other historical information—all on a single screen.
For healthcare leaders, the era of cobbling together myriad point solutions to collect contact and healthcare data, manage workflows, take care- and revenue-enhancing actions, and manually generate analytics is over. With the Innovaccer Experience Center, providers gain a single point of insight, a single point of actions, and a single point of contact to best serve the patient and deliver unrivaled experiences that improve clinical outcomes and boost business performance.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Innovaccer:
Innovaccer Inc., the Health Cloud company, is a leading San Francisco-based healthcare technology company committed to helping healthcare care as one. The Innovaccer? Health Cloud unifies patient data across systems and settings, and empowers healthcare organizations to rapidly develop scalable, modern applications that improve clinical, operational, and financial outcomes.
Published: Tuesday, November 8, 2022
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