#contactcenterworld, @medallia, @theresultscomp
Pittsburg, PA, USA, Jan. 30, 2020 -- Voci Technologies, a provider of automated speech recognition technologies, and The Results Companies, a Customer Experience Management provider, announced a strategic partnership to drive innovation in the contact center through transcription and analytics technologies.
Commenting on the partnership, Alec Brecker, CEO of The Results Companies, said, "Bringing new ideas to the market and driving the market forward are key priorities for both partners. After a comprehensive review of other capabilities in the market, The Results Companies partnered with Voci due to its best in class enterprise speech transcription platform that enables strong alignment between our business strategy and the functionality of our core systems, ensuring we will reach new levels of excellence in customer experience."
"The Results Companies has been providing premier contact center customer service and sales solutions for over 20 years," said Michael Coney, CEO of Voci Technologies. "Over the past 10 years, Voci has been developing tools to power the contact center of the future. This important partnership enables us to move into that future, today."
Through this new partnership, The Results Companies will be developing a comprehensive call center analytics solution named MyAnalytics that will empower agents, increase sales and improve the customer experience. Voci Technologies is the key engine powering the MyAnalytics solution. Both parties are excited about the value MyAnalytics provides to elevate the Customer Experience.
#contactcenterworld, @medallia, @theresultscomp
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com
About Medallia:
Medallia® is the Customer Experience Management (CEM) company that is trusted by hundreds of the world's leading brands, including Four Seasons, GE, Gold's Gym, Sephora, and Zurich Insurance. We enable companies to survey and capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action to improve the customer experience (CX).
About ResultsCX:
The Results Companies is a Global Customer Experience Management provider. Solutions are the hallmark of Results' Partnership approach delivering contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Financial Services, Retail and Energy. Results is able to offer domestic, nearshore and farshore solutions. Driving success through Analytic Hiring, Real-Time Data Analytics, Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree. 
Published: Friday, January 31, 2020
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