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News : The Results Companies Announces Significant Initiative to Increase Staff at Its U.S. Locations

#contactcenterworld, @theresultscomp

Fort Lauderdale, FL, USA, Sept, 2020 -- The Results Companies, a customer experience partner to Fortune-100 and 500 companies worldwide, announced a significant initiative to fill more than 4,500 jobs across its U.S. locations by the end of this year. The move is part of an ongoing corporate transformation to emphasize company-wide employee growth opportunities that will also see an increase in hourly wages for its call-center workforce.

The country’s unemployment rate stood at 11.1% in June, and while that was down from its high of 14.7% in April, weekly jobless claims have hovered near the one-million mark recently. The new jobs and boost in hourly wages from Results will help many Americans looking for work.

In addition to its plan for more hiring, Results is raising agent base wages across its U.S. contact centers and is offering a "Premium Pay" incentive for agents working 35 hours per week or more through the end of 2020. The investment in people is one of several steps Results has taken this year toward creating a more rewarding and purposeful employment culture. The move will ultimately provide immediate wage increases to a large percentage of the of the company’s domestic employment base at a time when the country faces continued economic, employment and wage challenges due to the COVID-19 pandemic. The hourly wage increase combined with the Premium Pay boost means that agents will see a meaningful increase in their earning potential.


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"A dependable job and competitive wage rate with a fun, supportive culture is absolutely necessary in today’s economic climate," said Chad Carlson, Results CEO. "It is important that we offer these employment benefits to get Americans back to work and incentivize them to build their families through reliable jobs."

Results is undergoing a comprehensive, companywide workplace transformation that places stronger emphasis on supporting all employees. Its new leadership team has worked hard to institute positive changes that redefine its company culture with a focus on more employee satisfaction, development into more digital-first programs. The company has also created a new employee voice survey, feedback-action plans and Results Cares learning initiatives.

Results is hiring immediately for customer service agents, sales representatives, operations supervisors, recruiters, trainers, IT, licensed healthcare agents and bilingual agents. Results offers onsite and work-from-home job opportunities, and the company follows the recommended CDC guidelines in all its locations to keep employees safe and healthy during the Covid-19 pandemic.

#contactcenterworld, @theresultscomp

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About ResultsCX:
Company LogoThe Results Companies is a Global Customer Experience Management provider. Solutions are the hallmark of Results' Partnership approach delivering contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Financial Services, Retail and Energy. Results is able to offer domestic, nearshore and farshore solutions. Driving success through Analytic Hiring, Real-Time Data Analytics, Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree.
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Today's Tip of the Day - Choose Your Response Method Carefully

Read today's tip or listen to it on podcast.

Published: Monday, September 7, 2020

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2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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