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News : The Salvation Army Selects ShoreTel Australia
Sydney, Australia, Aug 3, 2015 -- ShoreTel (NASDAQ: SHOR), a provider of phone systems and unified communications (UC) solutions for the cloud and premises, announced that The Salvation Army (Australia Eastern Territory) will be rolling out a ShoreTel Unified Communications, Contact Centre and Mobility solution across its entire operation.
The project, won by ShoreTel partner HP, will see ShoreTel IP telephony handsets deployed to over 60 Salvation Army sites in New South Wales, Queensland and the Australian Capital Territory.
With the expiry of its existing hosted IP telephony contract in 2014, The Salvation Army released a tender for a unified communications and contact centre solution with the key criteria that it would integrate with IBM Notes, The Salvation Army’s global standard collaboration platform.
After shortlisting four tender responses, The Salvation Army selected the ShoreTel solution proposed by HP.
"Telephony integration with our messaging and applications environment will improve how we do business. For example, when we deploy UC in our Salvo Stores contact centre, our agents will be better able to use the smarts in our IBM Notes customer management system to manage calls," says Bajema.
The first locations for the new ShoreTel UC environment are expected to deploy in August 2015. In September 2015, The Salvation Army will relocate to a new territorial headquarters in Sydney, consolidating up to ten current offices and providing additional space for future expansion. ShoreTel Unified Communications will be ready for head office staff when they move into their new office space, which has also been designed to support more flexible working practices.
"We want to give our staff the ability to work anywhere, and not necessarily be fixed to a desk. ShoreTel Mobility will support this activity-based working approach which will make sure that our staff have the opportunity to stay connected in the office, travelling or out in the field," said Bajema.
HP has designed a hardware/software hybrid solution for The Salvation Army, based on ShoreTel Unified Communications, Enterprise Contact Center and Mobility products.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Set Customer Expectations
More Editorial From ShoreTel
ShoreTel delivers IP telephony solutions to the enterprise. The spark for this solution emerged out of frustration. While purchasing a phone system at a previous venture, ShoreTel''''s co-founders were confounded by products short on features and long on complexity. So they created a better solution.
About The Salvation Army:
The Salvation Army is a Christian denominational church and an international charitable organization structured in a quasi-military fashion.
Published: Wednesday, August 5, 2015