News : The Salvation Army Selects ShoreTel Australia
Sydney, Australia, Aug 3, 2015 -- ShoreTel (NASDAQ: SHOR), a provider of phone systems and unified communications (UC) solutions for the cloud and premises, announced that The Salvation Army (Australia Eastern Territory) will be rolling out a ShoreTel Unified Communications, Contact Centre and Mobility solution across its entire operation.
The project, won by ShoreTel partner HP, will see ShoreTel IP telephony handsets deployed to over 60 Salvation Army sites in New South Wales, Queensland and the Australian Capital Territory.
With the expiry of its existing hosted IP telephony contract in 2014, The Salvation Army released a tender for a unified communications and contact centre solution with the key criteria that it would integrate with IBM Notes, The Salvation Army’s global standard collaboration platform.
After shortlisting four tender responses, The Salvation Army selected the ShoreTel solution proposed by HP.
"Telephony integration with our messaging and applications environment will improve how we do business. For example, when we deploy UC in our Salvo Stores contact centre, our agents will be better able to use the smarts in our IBM Notes customer management system to manage calls," says Bajema.
The first locations for the new ShoreTel UC environment are expected to deploy in August 2015. In September 2015, The Salvation Army will relocate to a new territorial headquarters in Sydney, consolidating up to ten current offices and providing additional space for future expansion. ShoreTel Unified Communications will be ready for head office staff when they move into their new office space, which has also been designed to support more flexible working practices.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
"We want to give our staff the ability to work anywhere, and not necessarily be fixed to a desk. ShoreTel Mobility will support this activity-based working approach which will make sure that our staff have the opportunity to stay connected in the office, travelling or out in the field," said Bajema.
HP has designed a hardware/software hybrid solution for The Salvation Army, based on ShoreTel Unified Communications, Enterprise Contact Center and Mobility products.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Making It Easy For Customers To Contact You
More Editorial From Mitel
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
About The Salvation Army:
The Salvation Army is a Christian denominational church and an international charitable organization structured in a quasi-military fashion.
Published: Wednesday, August 5, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Singapore Telecommunications Limited, commonly abbreviated as SingTel, is a Singapore telecommunications company
|BPO PLUS WLL|
BPO+, a collaborated entity of two distinctly varied professional corporations, is a provider of World-class Contact Center and BPO services, Telecom System Integration and IT services from the Gulf C...
BT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all ...