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News : The Star Online-Netcore Smartech Tie-up Empowers Customer Engagement

#contactcenterworld

Kuala Lumpur, Malaysia, June 17, 2019 -- The flagship brand of Star Media Group Berhad, The Star Online has selected Netcore Smartech to power up its multi-channel customer engagement strategy.

According to a statement, Netcore Smartech is Netcore Solutions AI-powered behavioural analytics and multi-channel customer engagement suite.

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The Omni-channel Marketing Automation will help The Star Online consolidate customer communications on a single platform and further orchestrate their marketing campaigns as per a customer's channel and device preferences.

The objective aims to ensure the news website’s users receive content recommendations on their preferred channel and time, thereby boosting customer engagement and retention.

Netcore Smartech’s AI-powered support and guidance will also help The Star Online to overcome the technological limitations, thereby creating a robust automation process to drive hyper-personalised marketing campaigns at scale.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.bernama.com

Today's Tip of the Day - Check Your Literature

Read today's tip or listen to it on podcast.

Related Editorial

Published: Wednesday, June 19, 2019

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2021 Buyers Guide
Get Listed
Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600
2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608
3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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