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News : The Star Online-Netcore Smartech Tie-up Empowers Customer Engagement

#contactcenterworld

Kuala Lumpur, Malaysia, June 17, 2019 -- The flagship brand of Star Media Group Berhad, The Star Online has selected Netcore Smartech to power up its multi-channel customer engagement strategy.

According to a statement, Netcore Smartech is Netcore Solutions AI-powered behavioural analytics and multi-channel customer engagement suite.

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The Omni-channel Marketing Automation will help The Star Online consolidate customer communications on a single platform and further orchestrate their marketing campaigns as per a customer's channel and device preferences.

The objective aims to ensure the news website’s users receive content recommendations on their preferred channel and time, thereby boosting customer engagement and retention.

Netcore Smartech’s AI-powered support and guidance will also help The Star Online to overcome the technological limitations, thereby creating a robust automation process to drive hyper-personalised marketing campaigns at scale.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.bernama.com


Today's Tip of the Day - Learn Through Bad Experience

Read today's tip or listen to it on podcast.

Published: Wednesday, June 19, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 
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