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News : The UK's ‘Worst’ Mobile Phone Providers Have Been Revealed
London, UK, April 18, 2016 -- It seems all those clever adverts can't save you from a bad signal.
Thousands of phone users have ranked EE and Vodafone as the worst phone providers in the UK.
A consumer survey from Which? asked the public to rank mobile providers "on ease of contact & value for money" and the two companies, which enjoy the lion's share of the phone market in the UK, came bottom.
The most favourable firm? Mobile provider GiffGaff.
This is the second year in a row Vodafone & EE have come bottom of a Which? customer service poll that was topped by GiffGaff.
Speaking about the poll results to the BBC, Alex Neill, director of campaigns and communications for Which? said,"Our latest survey once again shows that the major mobile providers are still failing on the basics of customer service.
"Telecoms are an essential part of modern life and so providers need to start delivering for their customers," Neill added.
Both Vodafone and EE were quick to respond to the poll, promising users better customer service in future.
A Vodafone spokesperson apologised for how "frustrating" things must be for customers when things go wrong, adding: "Due to new processes we have put into place, helped by significant additional call centre resources, we believe that customers will see improvements over the coming months.
Over to EE, and they stressed a move to UK call centre will help shoulder the efforts of their customer service team. A spokesperson said "We’ve returned over a thousand service jobs to the UK, and have cut our customer complaints in half over the last year to outperform the industry average."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Complaints
More Editorial From EE
Everything Everywhere Limited, trading as EE, is a mobile network operator and internet service provider company headquartered in Hatfield, United Kingdom.
Established in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 18,000,000 subscribers. As England's first GSM carrier, Vodafone made the first mobile phone call on Jan. 1 1985. Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings.
Published: Tuesday, April 19, 2016