Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

MEMBER
Olebogeng Khubile
Senior Manager Client Operations
373
MEMBER
Thamer Noori
Director of Industrial Security and Safety Dept.
62
MEMBER
Alanoud Alaswad
Passenger Experience Specialists
14
MEMBER
Jon Arnett
SVP Global Sales
55

News : The United Federation of Teachers Partners with Vibrant Emotional Health to Launch Mental Health Helpline

#contactcenterworld

New York, NY, USA, Mar 12, 2024 - Vibrant Emotional Health (Vibrant), a mental health organization, announces a new partnership with the United Federation of Teachers (UFT) to introduce transformative mental health and emotional well-being helpline 1-800-UFT-FOR-U designed for union members. This partnership, backed by a three-year contract, represents a significant advancement in providing immediate crisis intervention, mental health resources, and general emotional support services to union members in need.

With the initial launch on March 12, 2024, followed by several phases throughout the coming weeks, the helpline will roll out support services for its members through call, text and chat options. The new helpline will offer 24/7/365 expanded emotional and crisis support to address the diverse mental health needs of New York City non-supervisor educators and school workers, including teachers, classroom aides, school administrative workers, counselors, and school nurses. With this partnership, Vibrant and the UFT aim to bolster mental health resources and promote emotional well-being throughout the education system in New York City.

"At Vibrant Emotional Health, we are committed to breaking down barriers to mental health care and ensuring that support is readily available to those who need it most," said Lisa Furst, Chief Programs Officer at Vibrant Emotional Health. "We are proud to join forces with the United Federation of Teachers to launch this innovative helpline, which will serve as a lifeline for educators and front-line workers, offering compassionate assistance during times of crisis and beyond."

"UFT members are under stress like never before. Our members know they can come to MAP for confidential expert support. The partnership between UFT/MAP and Vibrant creates more opportunities and a new way to provide vital support whenever a member is in need," said Michael Mulgrew, President of the United Federation of Teachers.

According to a survey sponsored by the National Education Association and the American Federation of Teachers in 2023, teachers reported better well-being in January 2023 than in prior years, and rates of job-related stress have returned to pre-pandemic levels. However, teachers continue to report worse well-being than the general population of working adults. By investing in comprehensive support systems and promoting a culture of well-being for teachers, we can create healthier, more sustainable educational environments that benefit them and students alike. Vibrant is committed to working with other cities nationwide to prioritize educators' mental health needs.

"To meet the needs of our membership, we needed to be able to provide quality, experienced support outside the traditional workday. By providing a cadre of Vibrant counselors specially trained to support the needs and experiences of UFT members, we can provide crisis support in multiple languages, 24/7, seven days a week," said Tina Puccio, LCSW, Director of the UFT Member Assistance Program.

The helpline will provide confidential crisis intervention, emotional support, and information referral services, catering to the unique needs of the education community. Trained professionals will be available around the clock, in multiple languages, to offer guidance, resources, and a listening ear to individuals experiencing mental health challenges or emotional distress.

By prioritizing educators' mental health and providing them with the necessary support and resources, all these professional settings can create a more positive and conducive working environment for all staff members. This will ultimately benefit educators and students by promoting mental health awareness, reducing stigma, and ensuring all education community members have the support they need to thrive.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Vibrant Emotional Health (Vibrant):
Vibrant Emotional Health is a non-profit organization that helps individuals and families achieve emotional wellbeing. For over 50 years, our groundbreaking solutions have delivered high-quality services and support when, where and how people need it. We offer confidential emotional support through our state-of-the-art contact center and crisis hotline services that use leading-edge telephone, text and web-based technologies, including the 988 Suicide
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Comprehensive Back-Up Plan

Read today's tip or listen to it on podcast.

Published: Wednesday, March 13, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

2.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

NEXTGEN-TV

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th EMEA Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 5704 
The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 5966 
The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 935 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =