#contactcenterworld, @blackbelthelp
Leveraging Virtual OneStop support will help the University of Virginia at Wise in enhancing their student experience by providing convenient and personalized assistance to them while reducing service delivery costs.
Through this engagement, BlackBeltHelp will provide After-hours support to students' requests originating around admissions, records, registration, financial aid, and accounts receivables via phone, chat, chatbot, SMS/text, and email. The exceptional service drives increased retention, completion, and student satisfaction rates.
#contactcenterworld, @blackbelthelp
About BlackBeltHelp:
BlackBeltHelp is an AI-powered OneStop provider for students, faculty, and staff in higher education. Our OneStop solution – a cloud-based, AI-enabled, and integrated voice, chat, ticket, email, and bot platform provides a multi-channel integrated ecosystem that enables our 200+ institutional partners to remove student barriers and reduce administrative burdens while enabling student success and engagement objectives.
Published: Friday, April 23, 2021
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