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News : The University of Virginia at Wise Selects BlackBeltHelp Virtual OneStop Student Services Support

#contactcenterworld, @blackbelthelp

Leveraging Virtual OneStop support will help the University of Virginia at Wise in enhancing their student experience by providing convenient and personalized assistance to them while reducing service delivery costs.

Through this engagement, BlackBeltHelp will provide After-hours support to students' requests originating around admissions, records, registration, financial aid, and accounts receivables via phone, chat, chatbot, SMS/text, and email. The exceptional service drives increased retention, completion, and student satisfaction rates.

#contactcenterworld, @blackbelthelp

 


About BlackBeltHelp:
Company LogoBlackBeltHelp is an AI-powered OneStop provider for students, faculty, and staff in higher education. Our OneStop solution – a cloud-based, AI-enabled, and integrated voice, chat, ticket, email, and bot platform provides a multi-channel integrated ecosystem that enables our 200+ institutional partners to remove student barriers and reduce administrative burdens while enabling student success and engagement objectives.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Friday, April 23, 2021

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2024 Buyers Guide Visual Communications

 
1.) 
Premium Listing
SJS Solutions

Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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