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News : The Values of Our Contact Center

I was so excited to hear when Raj called my name as the gold winner yesterday. This was everybody's achievement in our contact center. It’s also an honor that ContactCenterWorld has choose me among other participants in Best Operational Manager category. But we have to realize that this achievement will not stop us, just because we won the gold medal, we want to continue and show the world on how our contact center values has driven us to delivered the best services to our society.

#contactcenterworld, @haidjpb


About Directorate General of Treasury:
Company LogoHAI DJPb is a government contact center under the Directorate General of Treasury, Ministry of Finance of the Republic of Indonesia. Our center acts the one and only Help desk answering questions and solving problems to more than 20 thousand central government institutions, more than 500 regional government institutions, and more than 70 million potential users all across the country. Established in 2016, HAI DJPb performs its services through numbers of well-established channels namely email/tickets, live chat, call center, and social media platforms with more than 1000 inquiries per day under wide-varied topics over regulations, applications, and policies regarding The State treasury. HAI DJPb is here to show other fellow government centers around the world; how it's done.
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Today's Tip of the Day - Have Some Fun

Read today's tip or listen to it on podcast.

Published: Wednesday, January 5, 2022

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2023 Buyers Guide Visual Communications

 
1.) 
Premium Listing
SJS Solutions

Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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Europe's leading call & contact center event is now arriving at the U.S., showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

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