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News : The Vonage Contact Center Helps RAM Tracking Avoid Disruption in Customer Experience

#contactcenterworld, @vonage

London, UK April 16, 2020 -- Vonage (Nasdaq: VG), a global business cloud communications provider, announced that RAM Tracking has maintained its commitment to customer service with the Vonage Contact Center by transitioning employees from working in the office to their homes in response to the COVID-19 pandemic.

RAM Tracking, a provider of GPS vehicle tracking systems, chose the Vonage Contact Center to help transform its sales operations, increase conversion rates and improve business efficiencies, while delivering a better customer experience. 

With the Vonage Contact Center, RAM Tracking was able to transition all employees from working at the office to their homes overnight. Using home computers or new laptops sourced by RAM Tracking, employees were able to continue using the Vonage solution and serve customers remotely seamlessly.

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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....CONTENT CONTINUED BELOW

Chris McClellan, CEO and Founder of RAM Tracking, said, "It’s vital for us to be able to deliver a continuous, effective service when the unexpected happens. Unplanned events can have a serious impact on a business’s operations, so continuity planning is crucial to ensure the contact centre can run smoothly in all eventualities. The Vonage Contact Center is now being used by employees at home as effectively as it would be in the office - RAM Tracking has a 360-degree view of the customer, can transfer calls between remote agents, track, log and record all calls. We’re finding that productivity is even higher with a remote workforce, without the distractions of the office."

McClellan continues, "Without Vonage for our sales and customer service team, which is about 75 percent of our business, it would have been extremely difficult if not impossible to continue operating remotely. With our contact centre running successfully, we can now focus on the handling of other on-site activities."

"Contact centres play a key role in supporting customers as they are often the first line of defence. And in uncertain times, it’s vital for businesses to stay connected with customers without disruption," said Rodolpho Cardenuto, President, Vonage Applications Group. "We’re pleased that the Vonage Contact Center can enable organisations like RAM Tracking to easily operate remotely while delivering the best possible customer experience."

McClellan adds, "RAM Tracking also benefits from a complete view of all activity, whether in the UK or Canada. Seeing call data in real-time enables us to react as needed, whether that’s looking at which calls have been most effective or resolving any issues that might emerge."

#contactcenterworld, @vonage

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Vonage:
Company LogoVonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
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Today's Tip of the Day - Auto Attendant Options

Read today's tip or listen to it on podcast.

Published: Friday, April 17, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

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Centralised Healthcare System Managed By The Contact Center - Assistt (Turkey)
Jul 12

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