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News : The Wine Society Selects Secure Automated Payments from Encoded

#contactcenterworld, @encodedivr

Gatwick, UK, Aug 9, 2022 -- Encoded, a Payment Service Provider and provider of secure payment solutions for contact centres and e-commerce, has announced that The Wine Society has successfully implemented its Gateway Services, Agent Assisted and E-Commerce Payments technology to meet increased demand as orders soared during the pandemic. Using Encoded, The Society’s contact centre has improved the security of telephone payments and enhanced the customer experience for members. 

The selection of Encoded in the early part of 2020 was part of an ongoing modernisation programme at The Wine Society to introduce more secure, Payment Card Industry Data Security Standard (PCI DSS),compliant payment processes and advanced e-Commerce capabilities, including a new website. The success of the programme was vital to meet the increased demand of a rapidly growing member base as restaurants and bars closed and more people were ordering on-line for home delivery.

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As a member-owned co-operative, and therefore particularly mindful of the need to be as cost-effective as possible, The Wine Society was looking for a vendor that offered blue-chip functionality and good customer service at a competitive price. Sustainability was also a prerequisite with the preferred solution needing to support future projects such as the new website. After evaluating the market place The Wine Society selected Encoded.

Karen Coates, Chief Operations Officer at The Wine Society commented, "Encoded won hands down when it came to good customer service. We really liked the team and the fact they had done their homework. We were confident they could offer us an immediate service and be a provider that actually cared about our members. They demonstrated high levels of flexibility, even suggesting additional creative ways to use Encoded technology. From the outset, they were exploring new ideas to help us work even smarter and this relationship aspect came across strongly. Since then, the team at Encoded have delivered on their promise. They are always extremely helpful, very responsive, attentive, thorough and professional."

The Wine Society initially implemented Encoded to support the organisation’s contact centre. Encoded’s Gateway and Agent Assisted Payments give agents one simple-to-use interface to process members’ card payments quickly and securely over any channel. 

Rob Crutchington, Managing Director of Encoded said, "Not-for-profit organisations like The Wine Society can trust us to deliver totally integrated, robust technology that keeps their entire payment environment safe, is flexible enough to futureproof their operations and gives excellent value for money. They can also rely on us to be with them every step of the way. We offer a partnership approach that focuses on finding creative ways to tackle the unique operational challenges of a rapidly changing and often unpredictable business climate."

#contactcenterworld, @encodedivr

Posted by Veronica Silva Cusi, news correspondent

About Encoded Ltd.:
Company LogoEncoded provides interactive voice response solutions and automated payment solutions. Encoded has invested in achieving the highest level of PCI DSS compliance. It has a Level 1 Attestation of Compliance (AOC) which applies to organisations that store, process and/or transmit more than 300,000 Visa transactions per year it also appears on the Visa Europe Merchant Agents List.
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Published: Thursday, August 11, 2022

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2022 Buyers Guide Translation Services

OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

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Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.

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