News : IVR Language Barriers Fall as SpeechStorm Partners with GM Voices
Belfast, May 27, 2014 -- Provider in mobile and voice customer service, SpeechStorm, announces its partnership with GM Voices, a producer of professionally-recorded voice prompts for automated technologies and an expert in the provision of translation and localization services.
SpeechStorm has elected to partner with GM Voices in order to support the widening global reach of its product portfolio with the very best translation and localization services available. The companies will work together to translate and localize SpeechStorm's user interface, as well as to develop locally-authentic voice persona recordings in multiple languages to support SpeechStorm's Personalized Interactive Voice Response (IVR) and mobile solutions.
SpeechStorm already supports companies running voice applications in a number of different languages. With localization, organizations will be able to choose their preferred language for the SpeechStorm Control Centre, which provides an intuitive business user interface for all aspects of application design, deployment, testing and performance monitoring. Localization will also improve the caller experience, with specific handling for local language and dialect differences in numeric entry, currency amounts, payment details, dates and times.
The first localizations to be delivered through the partnership will include Spanish and French. Further languages planned include German and Italian, with others, such as Portuguese, being added either as opportunities arise, or in response to customer demand.
"SpeechStorm has been on our radar for quite some time as a voice self-service mover and shaker," said Marcus Graham, CEO of GM Voices. "They're setting a new standard for IVR personalization, and adding GM Voices' comprehensive voice recording and persona development expertise to the equation is a no-brainer as they expand their international footprint."
Posted by Veronica Silva Cusi, news correspondent
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About GM Voices:
Since 1985, GM Voices, Inc. has emerged as a provider of recorded voice, language localization, persona development and Voice Branding solutions for automated voice technologies.
Published: Thursday, May 29, 2014