#contactcenterworld, @ringcentral, @thetalake
Santa Barbara, CA, USA, Sept 19, 2023 - Theta Lake, Inc. announced the expansion of its strategic partnership with RingCentral, a provider of AI-powered global enterprise cloud communications, video meetings, collaboration, and contact center solutions. Theta Lake’s launch of Smart Capture for RingCentral Contact Center along with the existing integration with RingCentral MVP(R) (Message Video Phone™) provides a comprehensive certified compliance and security integration coverage and capabilities for RingCentral video, voice, contact center, voicemails, SMS, messaging, faxes, and more. This includes, capture, archiving, archive connectors, eDiscovery, Legal-hold, PCI compliance, and AI-based risk detection resulting in customers’ ability to reduce risks and fines, optimizing employee productivity, whilst saving time and resources. In addition, Theta Lake is now available on the RingCentral global price list, providing customers seamless access and procurement of Theta Lake offerings.
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"Together with Theta Lake’s modern communication compliance and security capabilities, we are providing our customers with a cutting-edge comprehensive, secure, and compliant unified cloud communications platform," said Carson Hostetter, Chief Revenue Officer at RingCentral. "Our joint customers can significantly increase employee productivity while effectively and efficiently addressing regulatory requirements and reducing risks of fines. "
"RingCentral has been one of our longest standing strategic partners, resulting in global growth surpassing 150% per year for the last two years for offerings tailored for RingCentral customers in Financial Services, Government, Healthcare, and other risk-sensitive organizations. Together with RingCentral’s robust APIs, Theta Lake has been able to deliver the most certified integrations and advanced suite of archiving, compliance and security capabilities across RingCentral MVP and Contact Center," said Anthony Cresci, SVP, Finance, Business Development and Operations, at Theta Lake. "Theta Lake’s inclusion on RingCentral’s Global Price List helps customers by increasing accessibility and streamlining procurement of Theta Lake’s compliance and security services, improving both time to value and customer satisfaction."
Posted by Veronica Silva Cusi, news correspondent
About RingCentral, Inc.:
RingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
Published: Thursday, September 21, 2023
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