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News : ThetaRay Partners with Qolo to Provide Transaction Monitoring Technology for the Omnichannel Payments Platform

#contactcenterworld

New York, NY, USA; TEL AVIV, Israel; and FORT LAUDERDALE, FL, USA, May 2022 - ThetaRay, a provider of AI-powered transaction monitoring technology, and Qolo, an omnichannel platform enabling the seamless movement of money from a single API, announced a collaboration to detect and prevent financial crimes across Qolo's full range of curated payment services.

Through the agreement, Qolo will implement ThetaRay's SONAR anti-money laundering (AML) SaaS solution to monitor transactions -- including worker disbursements, multi-currency business processing, and more -- for its existing and new clients.

Qolo is a provider of core payment functionality, and 100% cloud-based issuing processor. Committed to elevating the future of payments, Qolo offers a simplified experience for its clients with comprehensive functionality, improved economics, and quicker time to market.

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ThetaRay's SONAR is a unique SaaS offering that analyzes multiple payment data sources to detect anomalies indicating money laundering activity across complex paths. It deploys proprietary "artificial intelligence intuition" machine-learning methodology with unbiased AI to rapidly analyze risk indicators associated with financial crimes for both domestic and cross-border payments. As a result, SONAR delivers 95% investigation-worthy alerts and detects both known and unknown threats hidden within massive amounts of data.

"We look forward to working with Qolo to drive innovation in the fintech market and build a network of trust in today's growing global financial ecosystem," said Mark Gazit, CEO of ThetaRay. "ThetaRay's advanced AI will enable Qolo to better detect criminal behavior and increase client profitability."

"We are thrilled to partner with Qolo and grow business while keeping their networks safe and secure from money laundering and other financial crimes," said Dan Wollis, Vice President, North America. "There is great synergy between ThetaRay and Qolo, with our SaaS solution complementing and bolstering their full-service, cloud-native payments infrastructure."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.co.uk


About ThetaRay:
ThetaRay's AI-powered SONAR transaction monitoring solution,
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About Qolo:
an omnichannel platform
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Today's Tip of the Day - Quality Provided By Agents

Read today's tip or listen to it on podcast.

Published: Tuesday, May 3, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Chat
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.

When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.

With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
 

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