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News : Think Money Group Turns to Sabio for Improved Performance
Financial services provider Think Money Group is working with Sabio to deploy a customer contact solution to further improve service provision for the Group's customer base.
Think Money Group uses Sabio in each of its four business areas – debt advice and solutions, insurance broking, loans and mortgages and the innovative thinkmoney Personal Account. Sabio's new solution features the company's Thin Client CTI application that ensures that Think Money Group's contact centre agents always have access to relevant customer details for each call. For Personal Account customers this saves around 15 seconds per interaction, unlocking significant cumulative savings for thinkmoney, while also removing considerable frustration for customers.
Think Money Group was keen to build a customer engagement platform that would support its customer contact requirements as the business continues to expand over the next five years. Sabio's solution for the Group is powered by a core Avaya Aura(R) Communication Manager infrastructure and - in addition to Thin Client CTI and an upgraded voice portal for 24-hour self-service; will feature a resilient SIP-enabled networking environment for increased agility as well as a new Avaya Proactive Contact dialler system. Sabio will also advise Think Money on approaches for new contact channels.
"Having a reliable contact centre platform is business-critical for Think Money Group, so in choosing a partner to upgrade our Avaya communications platform we were also looking for a technology expert that could help us deploy a more integrated approach to our overall customer engagement," commented Tony Szczepanek, Think Money Group's Chief Information Officer. "With its proven Avaya skills, broad contact centre technology expertise as well as comprehensive support capabilities, Sabio was best equipped to support our best practice customer contact strategy."
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Sabio is a specialist customer service and contact centre systems integrator focused on delivering exceptional customer contact strategies and solutions based on best-of-breed technologies from partner organisations such as Avaya, Nuance and Verint. Sabio offers business consulting, systems integration and managed services and has worked with many major organisations across the UK including Argos, Brewin Dolphin, BT Business, Business Stream, Eurostar, Homeserve, Leeds City Council, Office Depot, Thames Water and the multi-award winning Lebara Mobile.
Published: Tuesday, April 1, 2014