Baltimore, MD, USA, Mar 21, 2023 - Think Systems, Inc., a national technology and operations advisory practice, and HighPoint Digital, Inc., a provider of IT and customer experience solutions in the government sector, announced that via their joint venture Think HighPoint JV, LLC they have been awarded a contract for the Centers for Medicare & Medicaid Services (CMS).
The contract calls for the companies to develop and maintain training and content for use by CMS’ customer service representatives as they handle queries from millions of Medicare Beneficiaries and Marketplace consumers.
"It is an honor to have been selected by CMS to continue supporting their mission to deliver exceptional customer service to millions of beneficiaries and consumers," said Bryan Wolbert, President of Government Services, Think Systems, Inc. "We are thrilled to be partnering with HighPoint, which has built a reputation in the government space as a top service provider. We look forward to working with their team and pursuing additional work together in the future."
"We are honored that CMS chose Think and HighPoint to deliver training and content for CMS’s customer service representatives and are excited to continue to facilitate the effective delivery of service to Medicare beneficiaries and Affordable Care Act consumers," said Jay Jones, President of HighPoint Digital, Inc.
The CMS contract marks Think’s first prime contract award. It includes a one-year base period of performance with four additional one-year option periods. Under the contract, Think-HighPoint will support delivery of multichannel customer service for Medicare and Marketplace inquiries. They will provide services across four workstreams, including content development, training, continuous improvement, and program management.
Think and HighPoint have worked together for nearly nine years and aim for continuous improvement in the level of support provided to government partners.
Posted by Veronica Silva Cusi, news correspondent
About Think Systems:
Founded in 2004, Think is a national technology and operations management consulting practice, providing services to medium and large mid-market commercial customers as well as state/federal public customers. Think’s offering spans services from technology and operations executive advisory and strategic development, technology and operations transformation, post-merger integration, venture and PE shared services support for portfolio companies, and strategic hiring support services for c-level and upper-level technical and operations management.
Published: Thursday, March 23, 2023
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Call Center Studio
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iCallify: intelligent call center software is one of the most popular products offered by iNextrix. iCallify is developed using cutting edge technologies as well as the predictive sphere of artificial intelligence. This call center software has some intelligent features along with the standard features available in other call center solutions. Thus, it is truly an intelligent call center software solution.
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Accordia Solution CIS
Accordia Solution is an innovative developer of seamlessly integrated cost-effective omnichannel Contact Center Solutions specifically targeted at the micro, small and medium operations.Our core business model involves the development and marketing of IP Telephony and IP Contact Center Solutions. We also strive to develop customer interaction solutions which include contact center and customer relationship management (CRM) that enhances Customer Experience Of The Future (CEOTF) and optimizes agent productivity.
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Aculab Cloud CPaaS
ACULAB Technologies is communication enabling company assisting our customers in all verticals with business and mission critical solutions to communicate securely and efficiently internally and for their customers and partners. We have a robust CPaaS (Communication Provider as a Service) supporting all methods of communications; sms, voice, data, etc. promoting fraud mitigation, improvement of identity and customer experience. We have a best of breed Voice & Face Recognition Biometrics Identity Solution and AMD- Answering Machine Detection. Key sectors are Contact Centre, IVR, Voice Broadcast, Conferencing, Healthcare, Finance, Insurance, Emergency Services and Defense/Government. www.aculab.com.
Adversus is a web-based dialer and practical CRM solution for telemarketing, fundraising, and appointment scheduling businesses.
|6.)||Alcor Consulting, Inc.|
Omnichannel contact center platform which can be deployed on-premise, private cloud or public cloud subscription. Our contact center provides all of the modern features expected in a full contact center solution. Includes voice, SMS, chat, email, and social media integration. Built-in integrations for all major CRM's (Plus a built-in CRM). Survey module and QA module are also available.
Contact Center is a powerful tool that you can add to your unified communications (UC) solution to ensure you've always got the right resources available to both customers and employees, no matter the communication channel they're using — voice, email, web, chat or social.
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Alvaria Cloud is the only enterprise cloud contact center solution that allows you to adopt best-of-breed Customer Experience (CX) and Workforce Engagement Management (WEM) applications modularly. Start with one or more applications and then add applications with ease when ready for additional capabilities, as your needs change. With the Alvaria Cloud Platform, you have the advantage of knowing that all provisioning, security, user management and other administrative tasks are already configured and in place.
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Genesis is the latest advancement in Amtelco’s long line of call center solutions. This call center technology is entirely software-based and virtualized, with cloud-based capability. Genesis provides skills-based automatic call distribution (ACD), built-in speech recognition, text-to-speech (TTS), and voice services to improve call routing and management.
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The Arise Platform
Arise is a pioneer of on-demand customer management business process outsourcing solutions, headquartered in Florida. Through the cloud-based Arise Platform, Fortune 50 and other companies connect to Service Partners who deliver authentic, loyalty-building interactions with their customers. Delivering radical flexibility to meet even extreme contact volume fluctuations, the award-winning Arise Platform is an innovative alternative to the traditional contact center.
Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the preferred choice for Consumer Relations and Customer Care teams who support some of the world’s most prestigious brands.
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INBOX allows any digital interaction to be blended into single or multiple queues with zero service interruption with implementation. Organising them by business context with smart tagging and search filters, the events can be automatically prioritised and categorised. Automating the route to the correct agent or business orchestration rule. It also connects with all your social media channels, enabling you to respond and route accordingly in real-time. Customer sentiment is also indicated. Use it to measure trends across your business or by a single event so that your agents can easily prioritise responses.
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CCaaS, SIP Trunking, SD WAN, Interconnectivity
Brook Trout Solutions provides Technology Guide services to help Contact Centers find the best possible solution for their business.
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You can see the full list of features here:
Cloud contact centre technology with built in gamification tools, workforce optimiser, omni-channel, speech analytics, artificial intelligence, quality assurance, PCI-DSS payment platform, form builder and much more features. All seamlessly integrating with almost 100% of your inhouse applications & CRM systems - creating one powerful workflow platform. Increasing productivity, customer engagement, saving you cost. Available in opex model - pay per license per month. No binding contracts with NO cost for 24/7/365 support and full training with built in SLA.
Consilium AWS and Amazon Connect Offering
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