#contactcenterworld, @Calabrio, @thomabravo
Minneapolis and San Francisco March 23, 2021 -- Thoma Bravo, a private equity investment firm focused on the software and technology-enabled services sectors, and Calabrio, the customer experience intelligence company, announced a definitive purchase agreement whereby Thoma Bravo will acquire Calabrio from KKR, a leading global investment firm. Financial details were not disclosed.
Founded in 2007, Calabrio provides products and services to help companies streamline customer service, support and workforce management through cloud-first software systems. Tom Goodmanson, President and CEO of Calabrio, will continue to lead the company along with the existing leadership team in Minneapolis, Minn.
"Organizations are quickly adopting native cloud-first software systems, as well as customer and workforce analytics, which has been a driving factor in Calabrio’s growth through the last year," said Goodmanson. "As the model for business moves to a hybrid approach with many employees expected to work from home permanently, our growth opportunity continues to accelerate."
"KKR has been a phenomenal partner, helping us successfully execute our transition to the cloud, drive growth for the business and affirm our position as the leading customer-centric workforce engagement management software platform. As we enter our next stage of growth, we are thrilled to be partnering with Thoma Bravo to execute on the significant opportunities ahead of us," Goodmanson added.
"Calabrio was in the unique position of having predicted a trajectory to cloud-first systems more than a decade ago and used this premise to build intelligent applications around a strong cloud-based foundation," said Seth Boro, a Managing Partner at Thoma Bravo. "The pandemic only accelerated this digital transformation and Calabrio seized the opportunity to solidify its place as the leading customer experience intelligence brand. We look forward to collaborating closely with Tom and his team as the company enters this new growth chapter."
"It has been a pleasure working alongside Tom and the whole Calabrio team over the last few years to establish Calabrio as the pre-eminent cloud-first workforce engagement management platform that it is today," said John Park, Head of Americas Technology Private Equity at KKR. "We are incredibly proud of Calabrio’s success to date and look forward to watching it continue to thrive."
Mike Hoffmann, a Principal at Thoma Bravo added, "Calabrio’s deep partnerships with both established and up-and-coming cloud-based contact center vendors have put the company in an excellent position to enable digital transformation with enterprises of all sizes. We are confident that Thoma Bravo’s deep operational experience with innovative software businesses can build upon this momentum and growth trajectory."
Calabrio, a customer experience intelligence company, enriches human interactions with its analytics-driven workforce engagement management (WEM) suite. In 2019, Calabrio acquired Workforce Management (WFM) vendor Teleopti combining the best of both Teleopti WFM and Calabrio WFM into a single WFM solution fully integrated within the Calabrio ONE suite. The new Calabrio ONE empowers agents and management alike with a smarter approach. Through AI-driven analytics, Calabrio uncovers important customer behaviour, sentiment and reveals vital insights from contact centres worldwide.
Published: Wednesday, March 24, 2021
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