#contactcenterworld, @Calabrio, @thomabravo
Minneapolis, MN and San Francisco, CA, USA, April 19, 2021 -- Thoma Bravo, a private equity investment firm focused on the software and technology-enabled services sectors, announced the completion of its acquisition of Calabrio, a customer experience intelligence company.
Founded in 2007, Calabrio provides products and services to help companies streamline and enhance customer service operations and workforce management through cloud-first software solutions.
"It has never been as important for companies to understand the customer and employee experience through data. Calabrio is committed to delivering our analytics-driven Calabrio ONE suite in order to empower agents, elevate the role of the contact center and connect the enterprise," said Tom Goodmanson, President and CEO of Calabrio. "I look forward to the software expertise and like-minded partnership of the Thoma Bravo team to help us take these ambitions to even greater heights."
"Calabrio has successfully established itself at the forefront of the workforce engagement management industry by transitioning to the cloud, capitalizing on the wave of digital transformation and expanding its customer relationships," said Seth Boro, a Managing Partner at Thoma Bravo. "We are excited to partner with Tom and his team in this new chapter for the company. Calabrio has an impressive growth story and we look forward to leveraging our operational capabilities and industry knowledge to supercharge Calabrio's growth and market opportunity."
"We are thrilled to complete this transaction and begin working closely with the Calabrio team," said Mike Hoffman, a Principal at Thoma Bravo. "Calabrio is well positioned to capture momentum in its space as more companies transition to cloud-first systems and adopt a hybrid approach to remote work."
Posted by Veronica Silva Cusi, news correspondent
Calabrio, a customer experience intelligence company, enriches human interactions with its analytics-driven workforce engagement management (WEM) suite. In 2019, Calabrio acquired Workforce Management (WFM) vendor Teleopti combining the best of both Teleopti WFM and Calabrio WFM into a single WFM solution fully integrated within the Calabrio ONE suite. The new Calabrio ONE empowers agents and management alike with a smarter approach. Through AI-driven analytics, Calabrio uncovers important customer behaviour, sentiment and reveals vital insights from contact centres worldwide.
Published: Wednesday, April 21, 2021
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