News : Thomas L. Cardella to Add 300 Jobs
Iowa City, IA, USA, March 31, 2015 -- Thomas L. Cardella and Associates is adding more than 300 new jobs in the areas of Iowa City and Cedar Rapids, according to a press release from Thomas L. Cardella and Associates.
The Cedar Rapids-based contact center is adding positions for handling inbound customer service, inbound account management and inbound sales.
The release reads that, as a result of the expansion and a new client, Thomas L. Cardella and Associates will nearly double its size in 2015, requiring the company to launch a new location.
The expansion, "is driven by a new scope of work from existing Fortune 500 clients in the communications and entertainment industries," the release reads.
Thomas L. Cardella and Associates will employ more than 900 call center professionals in the Iowa City and Cedar Rapids area as a result of the expansion, according to the release.
Representatives in the new positions will help consumers manage their wireless phone and internet accounts, purchase entertainment and home services packages and troubleshoot home and personal electronics issues.
Employees filling the new positions will work a variety of shifts and have access to paid time off, full medical benefits and large bonus and commission opportunities, the release reads.
Posted by Veronica Silva Cusi, news correspondent
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About Thomas L. Cardella & Associates:
Thomas L. Cardella & Associates offers a unique combination of experience and expertise in the ability to manage a variety of inbound, outbound, email, and web chat programs. As a 100% employee-owned company, they are committed to driving increased client ROI on every customer contact program, whether sales, service, or lifecycle management. Thomas L. Cardella & Associates is listed as the 21st largest contact center in the world and is PCI Compliant and SAS 70 certified. In just over four years, the company has grown to four locations in the state of Iowa: Cedar Rapids, Coralville, Keokuk, and Marshalltown, and one location in El Paso, Texas, with more than 900 employees. Thomas L. Cardella & Associates provides services in English and Spanish and ranks on the 2011 Inc 500 list of fastest-growing private companies in the United States.
Published: Thursday, April 2, 2015