News : Thousands of Calls to EMAS Centre as Revellers Bring in New Year
Jan 1, 2015 -- East Midlands Ambulance Service has already fielded more than 1,000 emergency calls since midnight.
New Year's Eve and New Year's Day are two of the busiest days for the ambulance service, and this year would appear to be no different.
More than 1,300 emergency and urgent calls had already been answered by staff at the control centre by 10.30am on New Year's Day. The daily average is usually around 2,000.
Andy Dunn, deputy director of operations at EMAS, said: "By 10.38am this morning we had already received 1,362 emergency and urgent calls since midnight. We usually average around 2,000 calls a day.
"Our call takers have been incredible and picked up 97% of those calls within five seconds to start providing advice and identifying the nearest available resource to send if needed.
"Paramedics and nurses in our Clinical Assessment Team have been providing advice to people who do not need an ambulance response and directing them to a more appropriate service.
"Frontline colleagues have worked tirelessly in very challenging and difficult environments to provide the best possible patient care.
"It's been a real team effort and enabling services, including fleet and supplies, and management teams have provided support and guidance to ensure we manage this big increase in demand effectively."
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Mr Dunn said the general public can help ease the strain on the emergency services by making sure they call the correct service.
He added: "People can help us get to those in a real life-threatening emergency by only calling 999 for incidents where life is at risk, for example, chest pain, cardiac arrest, unconscious, severe bleeding.
"Other minor injuries or illnesses can be treated at Urgent Care Centres and by calling telephone number 111 and speaking to NHS 111 for advice."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - The Initial Meeting
Published: Friday, January 2, 2015
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back office...
|Arise Virtual Solutions|
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-ho...
Seamless customer engagement begins and lasts with Netcall. Contact centre technology designed with your customers experience in mind, allows you to access data and content where it’s needed using ou...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...