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News : Three Experienced Employees Join Woven’s Commercial Team

#contactcenterworld, @heywoven

Swindon, UK, Jan 16, 2020 -- A Swindon contact centre has strengthened its commercial team with three appointments to top roles.

Business process outsourcing provider Woven now has David Hingley in place as proposition director, Liam Rowlands as client services director and Simon Hunter as sales director.

Chief executive officer Cyril Molitor said: "Simon, David and Lian join our strong commercial team at a time when we are increasingly challenging the contact centre status quo.

"Our proposition to clients is a commitment to bring innovation and value where people are still the key differentiator when powered by innovative technology.

"Having recently completed the acquisition of tPoint, the Woven business also now owns a market leading technology to bring a unique value add to our business.

"Our new appointees demonstrate that we continue to seek out unique blends of skill and capability to ensure we build and deliver the right solutions for clients."

With more than 15 years of experience in the contact centre industry in sales and operational leadership, Simon arrives at the Century Road firm with significant expertise in independent contact centres.

David brings extensive knowledge of contact centre, customer experience and outsourcing strategy to the business.

Lian has worked with some of the world’s leading brands across retail, hospitality, travel, charity and telecoms for more than 25 years.

Mr Molitor added: "Simon’s ability to transform customer service operations and revolutionise how brands communicate with their customers through digital transformation is the perfect match for Woven’s ambitions."

"David combines deep expertise in solution design with a proven track-record of successfully initiating, delivering, and inspiring customer experience-led, value-adding change for large organisations. While at BPO Webhelp, David won more than 15 contracts in three years as a result of his broad, multifaceted perspective on contact-centre outsourcing.

"Lian’s background in large scale B2B account management and high-volume multi-site operations for customers like M&S, Burberry and Sky will greatly benefit Woven, as well her passion for delivering solutions that drive real value for customers and clients."

#contactcenterworld, @heywoven

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.swindonadvertiser.co.uk


About Woven:
Company LogoWe’re redefining connected services. Why? Because the conventional outsourcing model is broken. Customers are not commodities and service is not a number on a balance sheet. This is a brand new approach. Where people matter and technology is intuitive.
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