News : Thrifty Opens Call Centre to Give Branch Staff Time for Corporate Customers
London, UK, Oct 11, 2016 -- Thrifty has opened a retail reservations centre to reduce the burden on its branch staff from taking incoming calls, allowing them to focus on corporate customers.
"By removing thousands of telephone calls from our locations and redirecting them to a central point manned by specialists in leisure rental, we free up our operational team to do what they are great at – renting cars and focussing on our core customer base – the corporate sector," said Linda Malliff, service director at Thrifty Car and Van Rental.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
"We continually review and monitor our service delivery to the corporate market in order to maintain, or indeed find ways to improve, our offering to this market.
"We have already seen vast improvement in general efficiency at many of our locations due to taking this one simple step," she added.
Caroline Gallagher, sales director at Thrifty Car and Van Rental added: "The corporate market has fundamental requirements; delivery of the right car to the right place at the right time and relieving our branch network from the continual pressure of answering thousands of daily telephone calls allows them to focus on our core market by improving time management and vehicle movement logistics which in turn has a positive effect on service delivery."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Plan Training In Advance
Published: Thursday, October 13, 2016
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...