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News : Thrio and Subspace Collaboration Delivers Enhanced Customer, Agent Experiences

#contactcenterworld, @subspacepowered

Calabasas, CA, USA, Apr 2022 - Thrio, Inc., maker of cloud contact center software, announced its native switching integration with Subspace, Inc., provider of global private networks. Now, enterprises using Thrio can select Subspace’s optional premium service for private network connections around the world. This provides agents and end customers improved voice quality and application performance up to the last mile. These factors result in smoother interactions and clearer communication, which can in turn improve sales and CSAT scores.

Thrio’s cloud-native contact center application helps enterprises keep their customers at the heart of any communication, simple or complex. But with more real-time services delivered over the public internet, voice quality can suffer and application latency can increase. And since today’s customers expect more from brands, voice quality matters more than ever.

Many enterprises choose the public Internet for voice connections to agents; however, this does not always yield optimal results. For this reason, Subspace offers a private WebRTC delivery network, eliminating the impact of public internet "weather" that can disrupt traffic. Additionally, with more agents distributed globally and working from home, Subspace helps ensure that agents aren’t frustrated with poor connectivity.

"Consumers want to talk with a human when their needs are complex or emotional. This means that high quality voice interactions are vital for the health of your customer base and agent pool," said Namir Yedid, VP of Product Strategy at Thrio. "Subspace helps smooth out the inevitable ups and downs of WebRTC on the public internet, and that means better experiences for everyone."

"We’re proud to partner with Thrio to deliver our premium private routes coupled with their next-generation CCaaS platform," said Mo Nezarati, President of Product at Subspace. "Thrio’s platform solves long-term issues in the contact center space simply and elegantly, and that’s a perfect match with how Subspace looks at delivering a better, simpler internet to our partners and customers."

#contactcenterworld, @subspacepowered

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Thrio, Inc.:
Company LogoThrio’s team consists of leading contact center experts who develop and market modern, cutting edge technology and reliability that aims to redefine contact center industry standards. Thrio’s ground-breaking one-stop AI-powered CCaaS platform features inbound and outbound voice engines, a complete suite of digital channels (email, chat, SMS, social), and AI-driven Situation Routing and journey management.
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Today's Tip of the Day - Workforce Management Solutions

Read today's tip or listen to it on podcast.

Published: Wednesday, April 20, 2022

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2024 Buyers Guide Visual Communications

 
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Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


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Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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