Calabasa, CA, USA, March, 2020 -- Thrio, Inc. announced a partnership with TELUS International, a provider of multilingual customer experience and digital IT solutions for global and disruptive brands.
TELUS International will provide Thrio’s AI-powered CCaaS (Contact Center as a Service) platform to their clients under the name Cloud Contact 360 (CC360) as one part of its work from home solutions. The pure cloud, omnichannel customer experience platform features powerful automation tools, a complete suite of digital channels (email, chat, SMS, social), inbound and outbound voice engines, and AI-driven situation routing and journey management.
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"We are thrilled to partner with TELUS International and have our Thrio offering made available to TELUS International’s customers and partners. CC360 enables advanced customer care deployments seamlessly and in record time," said Lance Fried, CMO of Thrio. "This partnership reflects the growing market appetite for modern cloud contact center solutions across all industries looking to take advantage of the numerous benefits of operating in the cloud."
"The launch of our CC360 platform in partnership with Thrio is another exciting step in our ongoing journey to increasingly deliver superior customer experiences by leveraging agile and innovative AI-powered solutions and the cloud to shift the competitive landscape," said Jim Radzicki, Global Vice-president, Strategic Partnerships, TELUS International. "Thrio’s state of the art and customizable contact center solution coupled with TELUS International’s CX expertise is an unbeatable combination, driving better customer outcomes, revenue growth and the ability to adapt to rapidly changing market dynamics."
Posted by Veronica Silva Cusi, news correspondent
About TELUS International:
TELUS International - a global contact center outsourcing, BPO and ITO company with delivery centers around the world, including in Canada, the United States, Central America, Europe and Asia. TELUS International is the global arm of TELUS, one of Canada’s largest telecom companies.
About Thrio, Inc.:
Thrio’s team consists of leading contact center experts who develop and market modern, cutting edge technology and reliability that aims to redefine contact center industry standards. Thrio’s ground-breaking one-stop AI-powered CCaaS platform features inbound and outbound voice engines, a complete suite of digital channels (email, chat, SMS, social), and AI-driven Situation Routing and journey management.
Published: Thursday, April 2, 2020
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