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News : Thrio Announces New Partnership with TELUS International

#contactcenterworld, @TELUSint

Calabasa, CA, USA, March, 2020 -- Thrio, Inc. announced a partnership with TELUS International, a provider of multilingual customer experience and digital IT solutions for global and disruptive brands.

TELUS International will provide Thrio’s  AI-powered CCaaS (Contact Center as a Service) platform to their clients under the name Cloud Contact 360 (CC360) as one part of its work from home solutions. The pure cloud, omnichannel customer experience platform features powerful automation tools, a complete suite of digital channels (email, chat, SMS, social), inbound and outbound voice engines, and AI-driven situation routing and journey management.

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

"We are thrilled to partner with TELUS International and have our Thrio offering made available to TELUS International’s customers and partners. CC360 enables advanced customer care deployments seamlessly and in record time," said Lance Fried, CMO of Thrio. "This partnership reflects the growing market appetite for modern cloud contact center solutions across all industries looking to take advantage of the numerous benefits of operating in the cloud."

"The launch of our CC360 platform in partnership with Thrio is another exciting step in our ongoing journey to increasingly deliver superior customer experiences by leveraging agile and innovative AI-powered solutions and the cloud to shift the competitive landscape," said Jim Radzicki, Global Vice-president, Strategic Partnerships, TELUS International. "Thrio’s state of the art and customizable contact center solution coupled with TELUS International’s CX expertise is an unbeatable combination, driving better customer outcomes, revenue growth and the ability to adapt to rapidly changing market dynamics."

#contactcenterworld, @TELUSint

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About TELUS International:
Company LogoTELUS International (NYSE and TSX: TIXT) designs, builds and delivers digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.
Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

About Thrio, Inc.:
Company LogoThrio’s team consists of leading contact center experts who develop and market modern, cutting edge technology and reliability that aims to redefine contact center industry standards. Thrio’s ground-breaking one-stop AI-powered CCaaS platform features inbound and outbound voice engines, a complete suite of digital channels (email, chat, SMS, social), and AI-driven Situation Routing and journey management.
Company RSS Feed   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Voice Mail

Read today's tip or listen to it on podcast.

Published: Thursday, April 2, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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