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Orlando, FL, USA, March 18, 2019 -- Thrio announced a partnership with VoIP Innovations (VI), a full-service provider of global SIP trunking and CPaaS. Thrio is an artificial intelligence powered contact center suite.
Thrio will utilize VoIP Innovations SIP trunking services for origination and termination for their contact center clients as well as participate in VI’s newly launched Showroom, the first CPaaS marketplace for the channel.
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"We are thrilled to partner with VoIP Innovations and have the Thrio offering made available to VoIP Innovations customers and partners to fulfill various customer care and lead generation opportunities," said Ed Margulies, CEO of Thrio. "This partnership reflects the growing market appetite for contact center solutions and SIP Trunking/CPaaS providers working side by side."
"Thrio’s contact center solutions combined with VoIP Innovation’s SIP trunking and CPaaS solutions are truly state of the art and we believe the partnership will be of great value to VI’s 2,000 channel partners and clients," said David Walsh, CEO of VoIP Innovations. "We are excited to provide Thrio with VI’s SIP trunking services and include Thrio’s solutions in our recently launched VI Showroom."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com
About Thrio, Inc.:
Thrio’s team consists of leading contact center experts who develop and market modern, cutting edge technology and reliability that aims to redefine contact center industry standards. Thrio’s ground-breaking one-stop AI-powered CCaaS platform features inbound and outbound voice engines, a complete suite of digital channels (email, chat, SMS, social), and AI-driven Situation Routing and journey management.
About Sangoma:
Founded in 1984, Sangoma Technologies Corporation is a provider of connectivity hardware and software products for telephony and wide area network solutions. The company develops and manufactures voice and data communication products including the series of Advanced Flexible Telecommunications (AFT) PCI cards. Sangoma Technologies Corporation is publicly traded on the TSX Venture Exchange (TSXV: STC - News).
Published: Thursday, March 21, 2019
| 2.) |  SPEED & PLUS The SPEED solution solves for service level issues while cost optimizing the environment with automation. Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment. Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires. Speed features: *Automated / Scheduled Temporary Agent Skills Configuration Management *Immediate Temporary or Reoccurring Schedule Skills Configuration Changes *Easy to Use/Operations Administration Focused *Descriptive Monitoring Activity Dashboard *Detailed “End to End’ Audit Trail and Perfor... (read more) |
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