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News : Thrio Announces Partnership with VoIP Innovations

#contactcenterworld, @sangoma

Orlando, FL, USA, March 18, 2019 -- Thrio announced a partnership with VoIP Innovations (VI), a full-service provider of global SIP trunking and CPaaS. Thrio is an artificial intelligence powered contact center suite.

Thrio will utilize VoIP Innovations SIP trunking services for origination and termination for their contact center clients as well as participate in VI’s newly launched Showroom, the first CPaaS marketplace for the channel.

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INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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"We are thrilled to partner with VoIP Innovations and have the Thrio offering made available to VoIP Innovations customers and partners to fulfill various customer care and lead generation opportunities," said Ed Margulies, CEO of Thrio. "This partnership reflects the growing market appetite for contact center solutions and SIP Trunking/CPaaS providers working side by side."

"Thrio’s contact center solutions combined with VoIP Innovation’s SIP trunking and CPaaS solutions are truly state of the art and we believe the partnership will be of great value to VI’s 2,000 channel partners and clients," said David Walsh, CEO of VoIP Innovations. "We are excited to provide Thrio with VI’s SIP trunking services and include Thrio’s solutions in our recently launched VI Showroom."

#contactcenterworld, @sangoma

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Thrio, Inc.:
Company LogoThrio’s team consists of leading contact center experts who develop and market modern, cutting edge technology and reliability that aims to redefine contact center industry standards. Thrio’s ground-breaking one-stop AI-powered CCaaS platform features inbound and outbound voice engines, a complete suite of digital channels (email, chat, SMS, social), and AI-driven Situation Routing and journey management.
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About Sangoma:
Company LogoFounded in 1984, Sangoma Technologies Corporation is a provider of connectivity hardware and software products for telephony and wide area network solutions. The company develops and manufactures voice and data communication products including the series of Advanced Flexible Telecommunications (AFT) PCI cards. Sangoma Technologies Corporation is publicly traded on the TSX Venture Exchange (TSXV: STC - News).
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Headsets

Read today's tip or listen to it on podcast.

Published: Thursday, March 21, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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