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News : Thrio Recognized by Frost & Sullivan for Establishing itself in the Contact Center Market

#contactcenterworld

Santa Clara, CA, USA, Aug. 19, 2020 -- Based on its recent analysis of the North American contact center market, Frost & Sullivan recognizes Thrio, Inc. with the 2020 North American Company of the Year Award. Supplementing a broad array of capabilities with customizable deployment options, Thrio has earned itself a place among the market majors. 

"Thrio's CCaaS platform features leading native process automation capabilities, inbound and outbound voice engines, a complete suite of digital channels such as email, chat, SMS, social, and a range of built-in AI tools. The platform offers fully containerized deployment, management, scaling, and redundancy with near 100 percent uptime," said Nancy Jamison Industry Director. "For work-at-home agents, it leverages WebRTC but also enables them to log on through mobile devices and accept calls when connectivity options are limited. The platform comes pre-integrated with key CRM providers, and offers numerous open APIs for extensibility."

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"Thrio's Innovation Lab enables it to expedite its development of features and enhancements that customers demand. Significantly, it allows customers to participate in ideation sessions with senior leaders, as well as offers access to engineering," noted Jamison. "Its flexible pricing options, customer obsession, and technology expertise have helped it compete alongside industry majors and prepare for accelerated growth in the future."

Each year, Frost & Sullivan presents a Company of the Year award to the organization that demonstrates excellence in terms of growth strategy and implementation in its field. The award recognizes a high degree of innovation with products and technologies, and the resulting leadership in terms of customer value and market penetration.

Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About Thrio, Inc.:
Company LogoThrio’s team consists of leading contact center experts who develop and market modern, cutting edge technology and reliability that aims to redefine contact center industry standards. Thrio’s ground-breaking one-stop AI-powered CCaaS platform features inbound and outbound voice engines, a complete suite of digital channels (email, chat, SMS, social), and AI-driven Situation Routing and journey management.
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Today's Tip of the Day - Where Is The Business Going?

Read today's tip or listen to it on podcast.

Published: Friday, August 21, 2020

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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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